End User Services Tower Lead

Lead the strategy, design, and evolution of the end-user services ecosystem, ensuring a modern, secure, and scalable digital workplace environment, while balancing cost, performance, and user experience:

• Define and execute the long-term roadmap for digital workplace transformation, including DaaS, VDI, cloud-native endpoints, and AI-driven workforce technologies
• Oversee global endpoint operations including patch management, device lifecycle, image engineering, and software deployment across Windows and macOS environments
• Manage and govern outsourced managed service providers (MSPs), ensuring delivery excellence beyond SLAs and toward experience-driven outcomes (XLAs)
• Partner with enterprise security teams to ensure endpoint compliance, strengthen security posture, and reduce organizational attack surface
• Lead vendor management for endpoint platforms (UEM/MDM), PC manufacturers, and hardware supply chain partners
• Drive cost optimization initiatives across hardware, licensing, and lifecycle management while maintaining service quality
• Implement and monitor sustainability initiatives, reducing environmental impact across IT asset lifecycles
• Collaborate with local IT and global stakeholders to ensure alignment, execution, and adoption of digital workplace standards

Requirements:

The ideal candidate combines deep technical expertise in endpoint technologies with strong leadership, vendor management, and strategic planning capabilities:

• 8+ years of experience in IT infrastructure, end-user computing, or digital workplace environments
• Strong expertise in Windows and macOS enterprise management
• Proven experience with UEM/MDM platforms (e.g., Intune, Autopilot, Apple Business Manager)
• Hands-on knowledge of VDI/DaaS solutions (e.g., Azure Virtual Desktop, Windows 365) and cloud-based endpoint strategies
• Experience managing large outsourced IT operations or global MSP contracts
• Strong background in IT service management (ITSM), AIOps, or DEX monitoring tools (e.g., Nexthink or similar)
• Experience in budgeting, OPEX/CAPEX planning, and vendor negotiation
• Strong understanding of cybersecurity principles related to endpoint and workplace management
• Ability to translate between technical, operational, and executive-level stakeholders
• Strong leadership mindset with a focus on execution, accountability, and continuous improvement
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience

Benefits:

• Competitive salary package aligned with senior leadership responsibilities
• Global and remote-first work flexibility
• Health, dental, and wellness coverage (varies by region)
• Paid vacation, holidays, and parental leave policies
• Retirement and savings programs (where applicable)
• Professional development and certification support
• Exposure to global transformation programs and cutting-edge workplace technologies
• Opportunity to lead high-impact digital workplace modernization initiatives
• Inclusive, diverse, and collaborative work environment.