Engagement Associate

Legora is redefining how legal work gets done. Not built for lawyers built with them. We work alongside the world’s best legal teams who expect excellence precision and speed and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster think more clearly and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows we cut through complexity teams can focus on what matters: judgment strategy and outcomes.
1000+ customers across 50+ countries trust us including Cleary Gottlieb Goodwin Linklaters White & Case Dentons and Barclays. We’ve scaled to $100M+ in ARR with teams across Europe North America and APAC and continue to expand through acquisitions including Qura Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees Ludvig Åberg (and his caddie) and campaigns featuring Jude Law.
Joining Legora means three things.

• We lean in: ownership over titles outcomes over intentions.

• We fight for excellence: high standards direct ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact pace and raising the bar. This is the place.

The way legal work gets done is changing and Engagement is at the center of that transformation. We're looking for an Engagement Associate to join our growing team and support the world's top law firms and corporations as they fundamentally change the way they work with Legora.

This is a role for someone eager to learn how change is led inside large complex organizations and who understands that real transformation is designed and managed. You'll support the Engagement Managers and Directors who own the adoption and long-term success of their accounts — taking ownership of discrete workstreams that keep adoption on track building the relationships and learning what turns Legora into an embedded part of how legal teams operate.

At the heart of the role is helping execute each client's adoption playbook and supporting the change-management programs that transform how they work. For every account you will contribute to the roadmap help sequence initiatives from initial rollout through firm-wide scaled adoption and prepare the materials that track measurable outcomes and ROI as the program evolves with new AI capabilities and use cases.

You will be a key part of the team as we continue to build a best-in-class adoption program at Legora helping clients realize measurable ROI expand successful use cases and transform the way their teams work. It's a fast-track role: as you build that foundation you'll grow toward owning an account book of your own.

You'll support the post-sale customer experience contributing to onboarding adoption and long-term value realization across Legora's strategic and enterprise accounts. Specifically you will:

• Contribute to each client's adoption playbook: supporting the tailored change-management approach stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.

• Help execute against that playbook owning discrete workstreams from initial rollout to firm-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.

• Build product fluency and a feel for client goals and legal workflows surfacing opportunities to the leads you support and helping guide client teams toward value from Legora.

• Support a structured operating cadence: preparing success plans and training resources running enablement sessions and helping with stakeholder check-ins and value reviews.

• Coordinate with cross-functional teams to accelerate client success (GTM Product Legal Engineering Engineering Marketing Support) helping maintain end-to-end account context and coordination.

• Support the team on key commercial moments to help ensure seamless handoffs continuity and a great customer experience and to flag expansion signals to the account lead.

• Channel customer feedback to Product Engineering and Marketing to help inform roadmap positioning and enablement.

• Track account health and usage in our tools surfacing early signals of risk or opportunity to the leads you support.

• Learn the craft fast — observing how senior Engagement Managers operate seeking feedback and applying it as you grow toward owning accounts of your own.

You care deeply about customer outcomes and you're eager to learn how transformation is designed and led. You're proactive organized and energized by supporting demanding senior stakeholders through significant change. You take pride in helping customers adopt grow and succeed.

We're looking for:

• A foundation in management consulting client advisory a customer-facing role in B2B SaaS or the legal field ideally with exposure to large complex organizations.

• Experience supporting client-level projects and helping drive them toward measurable outcomes.

• 1 - 3 years in management consulting customer success account management or a related field ideally with exposure to high-growth B2B SaaS or Legal Tech.

• Exposure to supporting adoption retention and satisfaction with enterprise clients and senior stakeholders.

• Experience working with legal compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.

• Strong organizational and project management instincts; you juggle multiple workstreams without dropping detail.

• Clear confident communication skills — written verbal and interpersonal. You're comfortable running client calls and supporting senior and hands-on stakeholders alike.

• High EQ: you know when to listen when to ask and when to act.

• A love of fast-paced early-stage environments where you are eager to learn the playbook and contribute to building it.

• Comfort with metrics and driven by data customer health and outcomes over process.

• An appetite for AI — eager to automate your own work and pick up the tools the team uses to create leverage.

• Curiosity and a growth mindset — you learn complex products and industries fast and want to grow toward owning accounts of your own.

• Global collaboration: Partner with teams and clients across Stockholm New York London and Sydney.

• Competitive package: Comprehensive salary benefits and tools for success.

• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.

• In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.

• Benefits & Perks: We invest in our people with a comprehensive thoughtfully designed benefits package:
  Medical Dental & Vision

  • Multiple medical plan options via Aetna and Kaiser Permanente

  • HSA or Healthcare FSA (based on plan selection)

  • Dental plans via MetLife

  • Vision plans via Vision Care

  Family Support

  • Generous parental leave

  • Free access to Maven Clinic

  • Dependent Care FSA

  • Free One Medical membership for employees and dependents

  Additional Perks

  • Pre-tax commuter benefits

  • Life Insurance + STD/LTD

  • 401(K) with generous company match

  • Unlimited PTO

  • Robust voluntary benefits including identity protection (via Aura) legal coverage via MetLife pet savings programs and more

Legora is an Equal Opportunity Employer

At Legora we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race color religion national origin gender gender identity or expression sexual orientation age disability veteran status or any other characteristic protected by law.

What We Do

Our mission is to empower exceptional lawyers. We’re building the world’s first truly collaborative AI for legal professionals: a workspace for boundless collaboration between lawyer ingenuity and machine intelligence. We're serving 1000+ clients across the globe and are backed by Bessemer Venture Partners ICONIQ General Catalyst Benchmark Redpoint Y Combinator and other top investors.