Engineer II, Field Service

Work Schedule

Environmental Conditions

Job Description

The Field Service Engineer (FSE) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FSE engages with customers and provides basic instrument services in while collaborating with other functions inside Thermo Fisher Scientific.

Key Functions:

• Provides planned maintenance, repair, installation and qualification services for instruments in the Life Sciences customer segment.
• Handles repairs and ensures the completion of preventative maintenances at one of our key customers based in Århus.
• Delivers Field Service and Qualification reports to customers in accurate and timely manner.
• Collaborates with internal partners and peers to resolve customer issues and improve processes.
• Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• May be required to perform other related duties when required and/or assigned.

Required Qualifications:

• Strong analytical & problem solving skills.
• Mechanical skills and manual dexterity.
• Stong customer facing attitude and effective communication skills, both oral and written.
• Strong self-organizing and administrative skills, enabled to flexible and independently work after a training period.
• Be a team-player, positively supporting to the team and collaborate with sales, technical support and logistics.

Preferred Qualifications:

• Basic technical, electro-mechanical and/or laboratory instrument knowledge.
• Related Product applications and instruments knowledge.
• Previous experience working in a clinical, diagnostic, or regulated environment (IVD, IVD-R & ISO).
• Experience in customer facing role is considered an asset.

Education Requirements:

• Bachelor's degree in Biology, Chemistry, Biomedical Engineering, or related Engineering/ Science field.
• Valid drivers license.

Working Conditions:

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs and stand for long periods of time while performing duties.