Job Description
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Location: Boston Hybrid (3 days/week in office)
Why You Should Join the TeamThe Klaviyo Conversational AI Platform team is building the foundation for how Klaviyo customers plan create edit and iterate on their marketing strategy through an in‑app AI‑powered conversational experience. We own the native chat surface the agent orchestrator and the agentic UI framework that other teams across Klaviyo will plug into.
By joining the Klaviyo Conversational AI Platform team you will have the opportunity to have a direct impact on over 170000 brands that use Klaviyo every day to engage with their customers. You’ll also help define and build Klaviyo’s Autonomous Marketing platform: an ecosystem of LLM‑powered agents that can analyze create and optimize marketing programs across campaigns flows forms and more.
As the Engineering Manager for Klaviyo Conversational AI Platform you will lead a fullstack team that owns the main Conversational AI Platform UI while designing the core intent-routing orchestrator and shared agent platform that other teams use to plug in.
This role requires excellent communication and collaboration skills. You will work closely with product managers product designers and many other engineering teams to extend and drive evolution of the product.
How You Will Make a Difference- Lead a team of engineers delivering fullstack customer-facing features used across Klaviyo’s Conversational AI Platform product offering
- Set the technical direction for the orchestrator that handles intent detection routing planning and multi‑step LLM workflows across many expert agents.
- Own end-to-end execution: scope initiatives break down work align dependencies and deliver high-quality releases on predictable timelines
- Drive architectural decisions that prioritize scalability reliability and maintainability across services data models and shared component systems
- Partner closely with Product and Design to translate vision into intuitive performant user experiences
- Drive cross-team collaboration with Engineering to ensure the smooth integration of AI agents across teams.
- Grow and mentor engineers fostering a high-performance and inclusive team culture
- Collaborate across Klaviyo to align roadmaps and ship cohesive customer-delighting solutions
- Contribute hands-on via design docs code reviews and technical spikes to de-risk complex bets and model engineering excellence
- 8+ years of software engineering experience with strong frontend and backend skills
- 5+ years of engineering management experience ideally managing fullstack teams.
- Familiarity with frontend technologies like React TypeScript and state management tools such as Redux
- Comfortable contributing to backend systems using Python and Django FastAPI (or equivalent)
- Skilled in system design reusable component architecture and scalable frontend platforms
- Familiarity DevOps tooling cloud infrastructure (AWS) Terraform etc.
- Proven track record delivering complex features in fast-paced product-led environments
- Clear communicator collaborative leader and committed to continuous team improvement
- Experience designing or leading systems that use LLMs tools or agent‑like workflows
- React TypeScript Redux
- Python Django FastAPI Langchain
- MySQL Redis RabbitMQ Pulsar
- GraphQL RESTful APIs
- AWS Terraform Kubernetes
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors including the applicant’s job-related skills relevant experience education or training and work location.
In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan variable compensation (OTE) for sales and customer success roles equity sign-on payments and a comprehensive range of health welfare and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding client or partner work if applicable team meetings and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career where you’ll be welcomed as your whole self from day one and supported with generous benefits we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy security bias awareness and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process you acknowledge that you have read understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex (including pregnancy) gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 8+ years of software engineering experience
- 5+ years of engineering management experience
- Familiarity with frontend technologies like React TypeScript Redux
- Experience with backend systems using Python and Django FastAPI
- Experience designing systems that use LLMs
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
05/09/2026
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