Engineering Manager, Observability (SRE)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
Affirm's Infrastructure Platform team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers is a critical part of Affirm's success story. We pride ourselves on our culture across engineering design, architecture and writing detailed tech specs and gathering feedback before large changes to systems.
We are looking for Observability Engineers with deep technical knowledge and who's passionate about instrumentation for Monitoring, metrics, tracing and logging and has experience designing and managing at scale monitoring, logging and tracing to join our observability team. Our mandate is to enable Affirm's global, service oriented architecture based product and infrastructure stack by providing monitoring, logging and tracing framework and stack that is highly available, resilient and scalable.. You will excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization, and organization. You will work directly with our Platform / Infrastructure / SRE and Product Development teams to build our next generation "always up" Observability platform.
Our work ranges from Observability/Telemetry Engineering, Reliability and Scalability Engineering, Chaos Engineering, Performance Engineering, Capacity Engineering and Disaster Recovery Engineering, and working closely with the security team on managing application level security.
What you'll do

• Design, develop and manage Monitoring, logging and tracing framework/stack
• Develop and scale our Observability infrastructure and platform..
• Troubleshoot various issues around reliability, resiliency, scalability and availability.
• Define best practices for making Affirm's system and services measurable and collaborate with the platform and product engineering team to ensure systems and applications are emitting the right metrics and logs.
• Collect, aggregate and visualize collected metrics to provide actionable insights.
• Assist with oncall and triage rotation

What we look for

• Experience with configuring and maintaining monitoring/logging/tracing tools [ELK, Splunk, DataDog, Dynatrace, Appdynamics, Sumo Logic, Chronosphre, Grafana etc]
• Familiarity with Elasticsearch, Kibana/Grafana, Logstash, kafka and ways to scale these systems
• Have strong understanding of OS and application stack
• Comfort with open source systems a plus
• Fluent in Python/Kotlin/Go software development
• Recommends or helps architect an entire system. Acts as an expert in understanding and performing TCP dumps, snoop, and other network sniffers. Understands and applies knowledge of most protocols (TCP/IP, HTTP, UDP, etc.)

Affirm is proud to be a remote-first company ! Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Location - Remote U.S.
Grade- USA31
#LI-remote
Affirm is proud to be a remote-first company ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado's Equal Pay for Equal Work Act , the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here .
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report .
We also believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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