Engineering Manager (Remote Optional)

About Listrak:

We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product. Want to know more? Follow this link to check out more about our culture: https://bit.ly/ListrakRecruiting  

About the role:

The Engineering Manager is a vital part of our Operations team. A depth of technical knowledge, effective problem solving skills and analytical thinking are essential to be successful in the mentorship, guidance, and growth of this team. This opportunity allows an individual to flex and expand their leadership, management and operational talents not only to advance their team, but to also increase overall customer satisfaction.

• Responsible for day-to-day management of an Operations team, including regular one-on-ones, issue prioritization, team member priorities, resource management, and conducting performance reviews.
• Acts as interdepartmental liaison to resolve client issues in a timely manner.
• Create and implement processes, best-practices to improve execution predictability and consistency.
• Collaborate with engineers, stakeholders, and business teams to identify and solve challenging problems. 
• Monitors cases, evaluates priorities and coaches team members to ensure proper response, update and resolution expectations are being met.
• Builds strong relationships, influence and collaborates internally at all organizational levels.

 You have:

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems or Business Administration
• Salesforce, JIRA, Confluence or related CRM knowledge
• Understanding HTML, CSS, JavaScript, API, client data, and integrations with eCommerce software
• Work well with technical and non-technical people to deliver high-value results
• Ability to work with multiple team members and leaders in different departments
• Strategical, analytical and a problem-solver with sound business judgement skills
• 2+ years of engineering management experience
• 3+ years of experience as a people manager

Why join Listrak?

At Listrak, we take every voice into consideration—we invite and encourage our employees to help us solve problems and anticipate the unknown. We invest in our employees and work to grow and develop you in your career. We are highly collaborative and team oriented, and we take pride in our culture at Listrak!

Some of our amazing benefits include:

• Remote and Hybrid Work Options*
• Open Time Off
• Volunteer Time Off
• Adoption and Fertility stipend
• Education and Gym Reimbursement
• Family Care Time

We also encourage our employees to have work/life balance, with benefits like generous time off, remote capabilities, and volunteer time off. We love to give back to our community (and yours!) and we take our social responsibility seriously, sponsoring and hosting local high school tech programming, volunteering our space for community organizations, and donating time and resources for non-profits like Meals on Wheels, Habitat for Humanity, and our local YWCA.

Come join our growing team!

Listrak is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. 

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