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Team: Support
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enrollment Counselor - Global Online Enrollment based in United States.
This role is a high-impact, student-facing admissions position focused on guiding prospective adult learners through the online enrollment journey in a consultative, supportive, and goal-oriented environment. You will engage in meaningful one-on-one conversations with applicants, helping them understand academic offerings and make informed decisions about their educational path. The position combines relationship-building, consultative sales, and structured follow-up to support students from initial inquiry through successful enrollment. You will work in a fast-paced, call-driven environment where energy, persistence, and clear communication are essential. Success in this role comes from the ability to balance empathy with performance targets while maintaining a student-first mindset. You will collaborate closely with a remote admissions team, contributing to shared enrollment goals and operational excellence.
Accountabilities:
- Engage with prospective students through inbound and outbound calls, emails, and CRM-based communication to guide them through the enrollment process.
- Provide consultative counseling to help applicants understand programs, requirements, and educational pathways.
- Meet and exceed monthly enrollment targets through structured follow-up, persuasion, and relationship-building techniques.
- Maintain accurate records of student interactions, activities, and progress within CRM systems.
- Collaborate with team members and leadership to ensure alignment on enrollment goals and processes.
- Clearly communicate program value and align offerings with students’ academic and career goals.
- Support continuous improvement of enrollment strategies by sharing insights from student interactions.
- Participate in a structured, team-based environment while also managing individual performance goals.
- 2+ years of experience in admissions, sales, customer service, business development, or a related field; bachelor’s degree preferred.
- Strong communication skills, both verbal and written, with the ability to build trust quickly over the phone.
- Experience in inside sales, tele-sales, or high-volume customer engagement environments is highly preferred.
- Proven ability to meet performance targets and work in a goal-driven environment.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint) and CRM or admissions systems preferred.
- Comfortable working independently in a remote, structured call-center style environment.
- Availability to work scheduled hours, including occasional weekends on rotation.
- Competitive hourly compensation starting around $22.28 per hour (subject to experience and qualifications)
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and holidays to support work-life balance
- 403(b) retirement plan with employer contributions
- Tuition waiver program for continued education opportunities
- Fully remote work structure within the United States
- Supportive team environment with structured training and performance development
- Opportunity to make a direct impact by helping students achieve educational and career goals.
Requirements:
Benefits:
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