Enrollment Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enrollment Manager based in United States.

The Enrollment Manager will lead and develop a high-performing enrollment team while contributing directly to operational success and customer experience outcomes.
This player–coach role combines people leadership, performance management, and hands-on enrollment expertise to drive measurable results.
The position focuses on improving conversion rates, enhancing team capabilities, and ensuring consistently high-quality interactions.
You will coach team members through structured feedback, monitor key performance indicators, and identify opportunities for continuous improvement.
The ideal candidate thrives in a data-driven environment and brings strong leadership, communication, and problem-solving skills.
This role offers the opportunity to make a meaningful impact by supporting teams that help individuals access important services and resources.

• Lead, mentor, and performance-manage a team of Enrollment Specialists, creating a culture of accountability, ownership, engagement, and continuous improvement.
• Drive team enrollment goals by monitoring productivity, conversion rates, call efficiency, documentation accuracy, and overall operational performance.
• Conduct regular coaching sessions, including one-on-ones, call reviews, skill development sessions, and structured feedback discussions to improve team capabilities.
• Identify individual strengths and development opportunities, creating targeted improvement plans and supporting employee growth.
• Maintain a limited personal enrollment caseload to stay connected with customer interactions, demonstrate best practices, and support complex or escalated situations.
• Monitor enrollment metrics and dashboards to identify trends, resolve workflow challenges, and implement strategies that improve efficiency and quality.
• Partner with leadership teams to optimize processes, improve scalability, and ensure a consistent, high-quality customer experience.

Requirements

• 3–5+ years of experience in enrollment, admissions, inside sales, member engagement, or a similar customer-focused environment.
• Previous leadership, team lead, or people management experience with a demonstrated ability to coach and develop employees.
• Proven success improving conversion rates, team performance, productivity, or operational outcomes in a metrics-driven environment.
• Strong analytical skills with the ability to interpret KPIs, identify trends, and make data-informed decisions.
• Excellent communication skills with the ability to provide clear, actionable feedback and build trust across teams.
• High emotional intelligence, empathy, and the ability to balance performance expectations with a supportive leadership approach.
• Strong organizational skills, accountability, and the ability to manage multiple priorities in a fast-paced environment.
• Experience in healthcare, caregiving, or related service industries is preferred.

Benefits

• Competitive compensation package based on experience and qualifications.
• Full-time remote work flexibility within the United States.
• Opportunity to lead and grow a team while making a meaningful impact on customer experiences.
• Collaborative environment focused on innovation, continuous improvement, and operational excellence.
• Opportunities for professional development and leadership growth.
• Access to company-provided benefits and employee support programs.