Enterprise Account Manager (Bilingual Spanish)

At Auror we’re empowering the retail industry to tackle theft and Organised Retail Crime a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people retailers and communities at risk every day.

Founded in New Zealand 12 years ago we’re working with some of the best and largest retailers in the world across the US Canada Australia New Zealand and the UK. Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

Our mission is clear: reduce violent retail crime by 50% in 5 years. It's an ambitious goal - and one we believe is achievable. In partnership with our leading retail partners we need people with the passion determination and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime for good then we want you on our team.

We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends support our customers or improve internal workflows. As a company we're committed to responsibly incorporating AI into how we work and what we build and we encourage all Aurors to be curious about how AI can elevate their work regardless of role or function.

We’re looking for a commercially accountable Retail Partnerships Manager to lead enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers with direct ownership of expansion renewals and long-term ARR performance.

As a Tier 1 Partnerships Manager you will be responsible for driving expansion and renewal outcomes within 3–5 enterprise accounts following initial sale. You will lead commercial strategy identify and close upsell opportunities and own renewal negotiations while partnering closely with Customer Success to ensure value realization.

This role connects executive engagement with enterprise sales strategy driving revenue growth and building long-term strategic partnerships. This role is based out of our Denver CO office on a hybrid schedule — and if you're not local no worries! We're open to fully remote candidates outside the Denver area.

Demonstrated Sales Discipline and Commercial Acumen

• Own Tier 1 revenue growth through structured account planning whitespace identification and alignment to executive business objectives.

• Drive upsell cross-sell and renewal outcomes end-to-end leading discovery business case development negotiation and close.

• Maintain disciplined use of Salesforce Trumpet and core sales tooling to ensure forecast accuracy pipeline hygiene and commercial visibility.

• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.

• Anchor commercial decisions in quantified value and ROI structuring multi-year agreements to maximize retention and ARR growth.

Articulate the Value of the Auror Platform

• Lead executive presentations demos and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.

• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization.

Build Executive-Level Partnerships

• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.

• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term enterprise-wide partner.

• Manages customer expectations and internal alignment ensuring product requests escalations and commercial commitments are structured and strategically prioritized.

• Be an industry advocate representing Auror at key events and shaping the way the retail sector approaches crime prevention.

Execute the Land-to-Expand Model

• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers.

• Assume full commercial ownership post-initial contract.

• Build 12–24 month expansion roadmaps aligned to customer objectives.

• Remove roadblocks and mitigate risks to swift deployment and expansion.

Collaborate for Long-Term Success

• Partner closely with Customer Success who leads Business Reviews and value realization.

• Partner with Product and Marketing to support strategic growth initiatives.

• Maintain accurate forecasting and pipeline discipline.

Over the past decade i’ve worked globally (UK US Australia and New Zealand) at start-ups and prior to that was a Management Consultant at Boston Consulting Group and PwC. I am a generalist at heart and love working with high-performing teams (hungry humble and smart) to solve problems that help the community. And we are doing exactly that here at Auror. I love working for a company that is mission focussed is making a difference and truly keeps communities and individuals safer every day. I’m excited that we are building our Retail Partnerships function in North America and am looking forward to bringing on team players who want to win. Outside of work you’ll find me outdoors whether it’s hiking (US National parks are something else) skiing surfing or swimming. I also love travelling with my husband and daughter and hosting friends at our place.

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.

• Fluency in both English and Spanish (written and verbal) is required for this role.

• Strong commercial acumen with experience closing expansion and renewal deals.

• Skilled negotiator comfortable leading multi-year SaaS contract discussions.

• Executive presence with the ability to influence senior stakeholders.

• Analytical and data-informed in building account strategy.

• Self-motivated and highly organized with disciplined pipeline management.

• Comfortable operating in a dynamic high-growth environment.

• Willingness to travel up to 30%.

Nice to have:

• Experience in retail Asset Protection or Loss Prevention environments.

• Experience operating within a land-and-expand SaaS model.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles we promote a culture that celebrates diversity and inclusiveness at Auror regardless of but not limited to race gender sexual orientation family status religion ethnicity national origin physical disability veteran status or age.

• Competitive salary range: Depending on level of experience between $130000 - $155000 (IC5) 60/40 split.

• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome focused but recognise there is more to life than work. We promote a healthy work/life blend.

• Shorter work weeks (at full pay): Everyone gets Friday afternoons off so you can start your weekend early and do more of whatever it is that makes you happy.

• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness including Wellness Days and up to $500 for expert sessions every year.

• Health care plan (Medical Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.

• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth adoption or surrogacy available to all Aurors from day one.

• Personal growth: We support our team to participate in courses conferences or events that will help them develop their skills.

• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

If you’re excited about our mission and you have the experience and a passion for this role please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply you’ll hear from us to acknowledge your application. If you have questions about any of the above or if you have any accessibility requirements we’ll be able to help you from there.

What We Do

We have over 33000 retail stores and 50000 retail users using the Auror platform globally. We have a common goal - that is to connect people and organisations with timely intel to proactively combat highly Organized Retail Crime (ORC) groups who are reselling billions of dollars in merchandise. The impact that shoplifting has on profits customer experience and in-store safety has reached epidemic levels globally and we are here to partner with retailers and law enforcement to ultimately build safer communities. We are a global organisation with teams across New Zealand Australia United States Canada and the United Kingdom. Despite the geographical locations and time zone differences we strive to maintain a collaborative work culture and do our best to avoid silos. We do this by creating a talent selection process that is inclusive and reflective of our culture and what’s important to us.

Why Work With Us

We are building the best place for people to do their best work. We strive to provide everything you need to feel happy healthy resourced and developed here at Auror. Everything from the option to own equity in the company to shorter works weeks at full pay with Friday afternoons.

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