Enterprise CSM - Grow

What is SeekOut? 

SeekOut helps thousands of organizations hire, grow, and retain great talent with its people-first talent optimization platform and proven expertise in diverse and hard-to-find talent. In our digital age, organizations are overflowing with data—yet few deeply understand their employees because people data is siloed and disconnected. Your people are the real difference makers—and once you know their passions, experiences, and the opportunities that will get them to where they want to go, you can better align their skills, capabilities, and career paths to the needs of the business. SeekOut unifies talent acquisition, talent management, and talent analytics to help you grow the people you have and find the people you need. Six of the top 10 most valuable companies in the United States trust SeekOut as their single platform for managing and recruiting talent. 

SeekOut is recognized on Forbes’ list of America’s Best Startup Employers, Deloitte’s Fast 500, and the Inc. 5000 list of America’s fastest-growing companies. In 2021, SeekOut was crowned GeekWire Startup of the year. Founded in 2017, SeekOut has raised $189 million in funding, from leading investors like Tiger Global Management, Madrona Venture Group, Mayfield, and Founders Circle Capital. For more information, visit www.seekout.com.

What are we looking to add to the team? 

We are seeking an Enterprise Customer Success Consultant to join our Grow team. This role is critical in managing the entire customer journey for SeekOut's enterprise Grow platform, focusing on high-touch Customer Success processes for our Enterprise and Strategic customers. You will be instrumental in ensuring customer retention, driving product adoption, and delivering exceptional value to our clients.

What you will do:

• Lead customers' transition from implementation to active usage of the Grow product and services
• Identify, develop, and evaluate engaging training materials for Grow clients to maximize adoption
• Track clear success criteria metrics established during the sales process and offer consulting on driving continuous improvement
• Demonstrate leadership skills to liaise internally in resolving customer issues and serve as the voice of the customer in product and sales cycles
• Own the entire customer lifecycle, including onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts
• Own responsibility for all Grow client retention

You will be a great match if you: 

• Believe in Kindness, Gratitude, and Curiosity!
• Have a Bachelor's degree, Master's degree preferred (ideally in I/O Psychology or related field)
• Have proven experience as an Enterprise Customer Success Manager for a SaaS product (or closely related role such as Onboarding, Client Success, or Account Management)
• Have a strong background in HR Tech, Talent Management, or related fields
• Have excellent communication skills with the ability to adapt style to various audiences
• Have an analytical mindset with the ability to utilize data to drive decisions and strategies
• Have a continuous improvement mindset with a focus on seeking and acting on feedback

Our Commitment to Pay Fairness: 

At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut.  To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team. 

Base Salary Hiring Range: $90,630 - $132,600 annually
 
SeekOut offers an industry-leading benefits package which includes: 

• Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts 
• Stock Options 
• Stipends for home office, education, and wellness 
• Flexible paid time off 
• Company paid holidays, including Juneteenth and Indigenous People’s Day 
• Paid parental leave for birthing and non-birthing parents 
• Retirement plan with company match 
• In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room 

Our Dedication to a Diverse Workforce: 

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.   

SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]