Enterprise Customer Success Manager

About GoodTime

Every meeting should move you closer to achieving a clear outcome—whether it’s bringing an idea to life, hiring the best candidate, or closing a sale. GoodTime brings the right people together to make it happen. Over 300 leading companies like Spotify, Slack, Pinterest, Okta, HubSpot, and Box have scheduled more than 7 million smart meetings with GoodTime. Learn more at goodtime.io.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.  

You might be a good fit for GoodTime if you:

• Dislike politics and “red tape” 
• Are bored without a hard problem to solve
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit your failures and give and receive feedback 
• Love to learn, self-taught in many areas

• Enjoy seeing your hard work make real impact and controlling your own success 

The Role 

We are currently looking for an Enterprise Customer Success Manager. Our ideal candidate will help change the way companies run their current recruiting operations. You will onboard, train, and grow new business opportunities with companies in the mid-market space. Your role will be instrumental in shaping our account management and customer success processes.

About You:

• 1-2 years of experience in Enterprise Customer Success 
• Superior communication, expectation settings, presentation, and interpersonal skills.
• Adept at building strong networks and relationships
• Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
• Experience using Catalyst or similar CS Tool
• Recruiting ATS, HR Technology and/or Talent Industry experience a bonus
• Bachelor’s degree is a bonus

What Success Looks Like:

• Building strong executive level relationships; must have a proven record of building strong relationships with all levels of Enterprise organizations including executive and C-suite level for executive buy-in
• Develop success plans that increase adoption and provide a path to achieve their desired outcomes or business objectives
• Proactively build and monitor customer experience playbooks; create strategies and customer playbooks to address, track actions and monitor the results of the playbooks, etc.
• Customer Onboarding/Product Adoption to successfully onboard new customers and drive early adoption
• Maintain an expert level understanding talent industry trends, GoodTime Hire and GoodTime Meet products (technical and workflow) to identify new opportunities
• Partner with Account Executives to build growth strategies for your book of business to secure successful renewals and expansions
• Regularly looks and uses data to uncover business insights and drive decision-making or change management with your customers
• Work cross-functionally to deliver an incredible customer experience

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic. 

Benefits/Perks

• Remote first culture, with fully paid annual company get togethers for ALL teammates
• Health, Dental, and Short-term Disability plans, with generous employer contribution
• Flexible time off 
• 8 week Parental Leave (including adoption placement)
• $500 home office reimbursement
• Up to $500 towards self-selected learning and development
• Paid subscription to Calm app (meditations on meditations y’all)
• Pre-IPO Stock Options

Remote in United States Only

Please Note: No 3rd Party Agency/Recruiters will be considered.