EOR Business Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EOR Business Operations Manager based in United Kingdom.

This role plays a critical part in scaling and optimizing global Employer of Record (EOR) operations within a fully distributed organization. You will help design and improve end-to-end operational processes that enable seamless international employment, payroll, and workforce management across multiple regions. Acting as a key cross-functional connector, you will partner with operations, product, legal, finance, and customer-facing teams to drive clarity, alignment, and execution excellence. The position requires a strong blend of analytical thinking, project leadership, and operational design skills in a fast-moving, data-driven environment. You will be responsible for improving systems, introducing scalable operating mechanisms, and ensuring high-quality delivery across complex workflows. This is a high-impact role for someone who thrives in ambiguity and enjoys building structure in global, rapidly evolving environments.

• Lead and deliver cross-functional operational projects from definition through execution, ensuring alignment, adoption, and measurable outcomes
• Identify inefficiencies and systemic gaps within EOR operations and design scalable solutions to improve performance and reduce friction
• Drive clarity and visibility across multiple teams by managing dependencies, priorities, risks, and decision-making frameworks
• Develop and enhance operating mechanisms such as workflows, escalation paths, intake processes, and documentation standards
• Analyze operational data and performance metrics to generate insights and recommend actionable improvements
• Coordinate with Product, Engineering, Legal, Finance, and Operations teams to ensure seamless execution of cross-domain initiatives
• Support compliance, audit readiness, and governance activities across EOR operational processes
• Identify opportunities to leverage AI and automation to improve speed, accuracy, and scalability of operations
• Ensure consistent execution of initiatives across regions and functions within a global distributed environment

Requirements:

• 2+ years of experience in business operations, program/project management, operational excellence, or similar cross-functional roles
• Strong ability to manage complex, ambiguous initiatives from problem definition through execution and impact measurement
• Proven experience working across multiple stakeholders and influencing outcomes without direct authority
• Experience with operational metrics, reporting tools, and data-driven decision-making (e.g., spreadsheets, dashboards, or analytics tools)
• Strong written communication skills with a preference for clear, structured asynchronous collaboration
• Demonstrated ability to improve processes, systems, or workflows in previous roles
• Comfortable using AI tools to enhance productivity, analysis, and operational design
• Strong organizational skills with high ownership, initiative, and ability to prioritize effectively in fast-paced environments
• Ability to balance speed and quality while making sound judgment calls on trade-offs and risks
• Experience in global or distributed environments is a strong advantage

Benefits:

• Fully remote, global-first working environment with flexibility to work from anywhere
• Competitive compensation package aligned with experience and market benchmarks
• Flexible working hours and strong async-first culture supporting work-life balance
• Generous paid time off and parental leave policies
• Learning and development budget to support professional growth
• Home office setup and equipment support
• Mental health and wellbeing resources
• Stock options and long-term incentive programs (role dependent)
• Opportunities to work on high-impact global operations shaping the future of international employment