Executive Assistant

The Team: 

Upstart’s Executive Operations team supports senior leadership with a tight operating rhythm high-quality calendars meeting operations travel/expenses and onsite execution so leaders can stay focused on what moves the business.

As an Executive Assistant you support one or more leaders by owning day-to-day workflows that improve how their time is spent and how work moves forward.

You are responsible for managing calendars meetings travel and coordination with increasing independence using judgment to resolve routine conflicts and keep work progressing without constant direction.

You improve how the executive and their team operate by structuring time meetings and coordination to enable clear decisions and consistent follow-through.

You operate with confidence and independence making routine decisions within established guardrails reducing friction for leaders and teams and ensuring day-to-day operations run smoothly and reliably.

How you’ll make an impact

• Manage executive calendars based on priorities and guardrails confidently resolving conflicts and protecting focus time
• Own recurring workflows such as meeting coordination action tracking and follow-ups to ensure work progresses consistently
• Ensure meetings are well-prepared and run smoothly including coordinating logistics confirming attendees and sharing materials in advance
• Drive follow-through on action items nudging stakeholders and flagging risks when work is at risk of slipping
• Coordinate across stakeholders to gather inputs schedule efficiently and keep day-to-day work moving forward
• Manage travel and expenses end-to-end with strong attention to detail and efficiency
• Communicate clearly and appropriately based on context including drafting coordination messages and handling sensitive information with discretion
• Maintain organized systems and documentation so information is easy to find and workflows are repeatable
• Use tools and technology (including AI) to streamline workflows improve efficiency and reduce manual work
• Identify and implement small process improvements that reduce friction and improve execution over time
• Exercise judgment confidently resolving most day-to-day issues independently and escalating when there is ambiguity risk or sensitivity

Minimum Qualifications 

• 4+ years supporting leaders in a fast-paced environment with demonstrated ownership of calendars meetings and coordination across stakeholders
• Experience managing multiple priorities deadlines and stakeholders in a fast-paced environment
• Experience supporting leaders and coordinating across multiple stakeholders or teams
• Proficiency in Google Workspace (Calendar Gmail Docs Sheets Slides)
• Demonstrated use of tools or technology (including AI) to streamline workflows improve efficiency or reduce manual work
• Experience handling sensitive or confidential information with discretion
• Demonstrated ability to communicate clearly and professionally with stakeholders including drafting emails meeting communications or coordination messages

Preferred Qualifications

• Experience supporting multiple leaders simultaneously in a fast-paced environment
• Curiosity about new tools and technologies including AI with demonstrated experimentation to improve workflows
• Ability to identify and implement process improvements that increase efficiency or reduce manual work

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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What We Do

Upstart is the leading AI lending marketplace connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart's AI lenders can approve more borrowers at lower rates across races ages and genders while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload. Founded in 2012 Upstart’s platform includes personal loans automotive retail and refinance loans home equity lines of credit and small-dollar “relief” loans. If you are energized by the impact you think you could make at Upstart we'd love to hear from you!

Why Work With Us

Connection to our mission creates a special environment where people feel passionately about the impact they make in the world. Upstart is fast-paced and we encourage ownership at all levels of the organization. As a result culture at Upstart is driven by Upstarters. Upstarters are proactive talented multi-dimensional and collaborative.

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