Executive Director Identity Lifecycle Management

Help shape the future of identity while protecting customers who trust us with sensitive information. In this role you will make it simple and safe for customers to keep their identity data current and help catch and fix issues before they cause harm.

As an executive director identity lifecycle in Trust and security you lead identity lifecycle management for customer demographic and identity updates including phone email address and legal name changes. You partner across channels lines of business and technology teams to deliver seamless customer experiences while putting strong protections in place during higher-risk updates. You also own the strategy and roadmap for remediating potentially inaccurate or missing identity data and drive measurable improvements in data quality and account takeover prevention. 

• Set the vision strategy and execution plan for how customers update identity and demographic data across channels.
• Partner with channels and lines of business to design and deliver simple best-in-class update experiences.
• Build protections for high-risk update moments including possession and verification checks to help prevent account takeover.
• Create and deliver a roadmap to remediate potentially inaccurate or missing identity data including proactive customer outreach and validation.
• Balance strong security with a smooth customer experience reducing unnecessary friction for legitimate customers.
• Lead mentor and develop a team of product managers building a culture of innovation accountability and excellence.
• Collaborate with technology design fraud modeling and operations teams to deliver scalable and reliable solutions.
• Define and track key metrics for customer experience data quality remediation progress and account takeover outcomes.
• Establish and champion data governance standards policies and controls for identity lifecycle processes.
• Ensure solutions meet applicable privacy policy and audit requirements and maintain a strong control environment.
• Represent the team in senior leadership forums clearly communicating strategy risks and results while keeping the roadmap forward-looking.

• Proven experience as a product leader in identity fraud data management customer experience or related domains.
• Strong understanding of identity verification possession checks and account takeover prevention.
• Experience designing customer-facing experiences across multiple channels and partnering across lines of business.
• Strong leadership skills including managing and developing product teams and leading large cross-functional programs.
• Demonstrated ability to build and execute roadmaps that deliver measurable customer business and risk outcomes.
• Excellent communication collaboration and stakeholder management skills including simplifying complex topics for diverse audiences.
• Strong technical fluency across modern data platforms cloud-based architectures and data pipelines.
• Solid understanding of data governance privacy regulations and compliance obligations related to identity data.
• Strong analytical data-driven approach to prioritization and decision-making.
• Bachelor’s degree in computer science information systems engineering a related discipline or equivalent professional experience.

• Demonstrated success building and launching complex technology or customer-facing products in regulated industries.
• Advanced degree in a technical analytical or business field.
• Familiarity with identity and access management standards protocols and frameworks.
• Experience applying artificial intelligence or machine learning to identity fraud or risk use cases.
• Experience running large-scale data remediation or customer outreach programs.
• Hands-on experience with agile product development at enterprise scale.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged lifelong relationships and put our customers at the heart of everything we do. We also help small businesses nonprofits and cities grow delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role experience skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation paid in the form of cash and/or forfeitable equity awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs based on eligibility. These benefits include comprehensive health care coverage on-site health and wellness centers a retirement savings plan backup childcare tuition reimbursement mental health support financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking financial services for consumers and small businesses commercial banking financial transaction processing and asset management. A component of the Dow Jones Industrial Average JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50000 technologists globally and an annual tech spend of $12 billion we are dedicated to improving the design analytics development coding testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm explore resources from our Distinguished Engineers AI & ML researchers and other experts; access the latest episode of our TechTrends podcast and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives big data mobile electronic payments machine learning cybersecurity enterprise cloud development and other state-of-the-art technologies.

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