Executive IT Support

ABOUT PAGERDUTY

PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1200+ Dutonians across five continents. We are engineers designers operators and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.

At PagerDuty every role has a purpose. We move fast champion our customers and run together - guided by five core values: Champion the Customer Run Together Ack & Own Take the Lead and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them and where your craft directly enables the leaders driving company strategy you might be our next Dutonian.

THE OPPORTUNITY

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical high-impact position you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT) providing Tier 3+ white-glove service. Your mission is to ensure flawless continuous technology operations for our executives whether they are at our San Francisco headquarters traveling for board meetings and earnings calls or working from various home environments across global time zones.

In this role you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO maintaining the highest levels of discretion and a calm presence. By blending Tier 3+ technical expertise with a service-oriented mindset you will ensure that technology remains seamless for our executive leaders.

Based in our San Francisco office this position requires an onsite presence four days a week with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

• Provide Tier 3+ white-glove technical support to the CEO C-Suite SLT and Executive Assistants - ensuring prompt seamless resolution of hardware software connectivity and AV issues.
• Take full end-to-end accountability for the technology experience across office home and mobile environments for the Office of the CEO.
• Proactively monitor systems anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
• Build and maintain detailed technical run-books and travel-ready "Go-Kits" so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

• Own the "success of the session" - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings earnings calls all-hands events and keynote presentations.
• Provide real-time on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

• Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
• Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

• Provision manage and sustain macOS and Windows environments utilizing JAMF and Intune Autopilot for executive-level device deployment.
• Manage and assist with enterprise SaaS ecosystems including Google Workspace  Microsoft 365 Slack Zoom Okta and associated platforms.
• Oversee IT hardware assets manage procurement and ensure the swift repair or replacement of equipment.

Identity Security & Access

• Manage executive identity and access - balancing high-security requirements with low-friction daily workflows troubleshooting authentication issues and ensuring Okta and MS Entra best practices are maintained.
• Enforce IT security policies and best practices across all executive-managed devices and accounts.
• Execute timely employee onboarding and offboarding including provisioning and de-provisioning of devices accounts and access.

Service Management & Collaboration

• Use JIRA Service Management to triage acknowledge and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
• Collaborate with IT Operations globally (EMEA APAC LATAM USA) on projects platform rollouts and process improvements.
• Participate in infrastructure upgrade cycles technology refresh programs and IT-wide initiatives.

WHAT YOU'LL BRING

Required Experience & Skills

• 5+ years of IT support experience including a minimum of 3 years providing white-glove dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
• Advanced expertise in macOS as the primary platform with solid Windows proficiency in enterprise environments.
• Deep hands-on knowledge of MDM platforms (JAMF and Intune)  Zoom A/V hardware and complex networking environments.
• Strong proficiency administering enterprise SaaS applications - Google Workspace Microsoft 365 Slack Okta and other productivity platforms.
• Solid grounding in networking fundamentals: DNS DHCP VPNs VLANs and firewall configurations.
• Demonstrated track record of proactive maintenance detailed documentation and disciplined follow-through.
• Exceptional interpersonal skills - calm under pressure decisive and highly discreet. You understand the nuances of operating with the Office of the CEO.
• Strong organizational skills and the ability to manage multiple competing priorities in a globally distributed fast-paced environment.
• Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

• Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
• Demonstrated success mentoring junior IT staff managing escalations and improving Helpdesk workflows through automation and process optimization.
• Bachelor's degree in Information Technology or a related field.
• Relevant certifications: Apple JAMF CompTIA A+ Network+ ITIL or equivalent vendor-specific credentials.
• Flexibility and availability to provide on-call support during critical business cycles (earnings board meetings major launches).

WHY PAGERDUTY

At PagerDuty you'll do career-defining work that matters. Here's what being a Dutonian means:

• High visibility and direct impact - you'll support the leaders driving PagerDuty's global strategy and execution.
• Competitive pay so you share in the company's success.
• Comprehensive medical coverage starting on day one.
• Generous paid time off dedicated Wellness days and parental leave.
• Career and leadership development programs designed to help you grow.
• An award-winning culture: Great Place to Work certified™ Fortune's Best Workplace in Technology and more.
• A flexible open environment where bringing your full self to work is not just welcome - it's expected.

Salary Range: $95000 - $144100

What We Do

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.

Why Work With Us

PagerDuty offers a hybrid flexible environment where ambition thrives. We champion innovation learning and growth through our core values: Champion the Customer Take the Lead Run Together Ack & Own and Bring Your Self. Join us!

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