Field Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.

This role offers the opportunity to make a meaningful difference by supporting patients, healthcare providers, and care teams throughout complex treatment journeys.
As a Field Case Manager, you will act as a trusted partner, helping patients navigate access, reimbursement, and therapy support processes.
You will combine remote case management with valuable in-person interactions with healthcare professionals and clinics.
The position requires strong communication, organization, and problem-solving skills to ensure seamless patient experiences.
You will collaborate with healthcare stakeholders in a purpose-driven environment focused on improving health outcomes.
This opportunity is ideal for a healthcare professional seeking autonomy, flexibility, and the ability to positively impact lives every day.

The Field Case Manager will serve as a key point of contact for patients, healthcare providers, and program partners, ensuring coordinated and personalized support throughout the patient journey. Main responsibilities include:

• Act as the primary contact for physicians, healthcare teams, and program stakeholders within the assigned territory.
• Build and maintain trusted professional relationships with healthcare providers and clinic staff.
• Educate healthcare professionals on available program services, patient resources, enrollment processes, and therapy support options.
• Support patients by helping navigate treatment access, reimbursement processes, and administrative requirements.
• Review patient documentation and ensure completion of required forms, authorizations, renewals, and records.
• Manage special authorization processes by preparing accurate submissions and providing reimbursement guidance.
• Provide regular updates and recommendations to healthcare providers regarding patient status, program changes, and best practices.
• Adapt support approaches based on patient and provider needs while identifying opportunities for service improvement.
• Collaborate with internal teams to ensure effective program delivery and high-quality patient support.
• Participate in healthcare education activities and maintain compliance with program standards and procedures.

Requirements:

The ideal candidate is a healthcare professional with strong interpersonal skills, attention to detail, and the ability to manage complex patient support processes independently. Required qualifications and skills include:

• Registered Nurse (RN), Bachelor of Science in Pharmacy, science-related degree, or equivalent transferable healthcare experience.
• Experience in case management, patient support programs, healthcare services, or related fields is an asset.
• Knowledge of public and private third-party reimbursement processes.
• Strong understanding of medical terminology and healthcare workflows.
• Excellent communication skills in English; bilingual English/French communication skills are required for certain provinces.
• Exceptional relationship-building and customer service abilities.
• Ability to communicate confidently with physicians and healthcare professionals as a knowledgeable partner.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently in a remote environment while collaborating effectively with a broader team.
• Strong analytical skills and attention to detail.
• Proficiency with Microsoft Office and general computer applications.
• Ability to adapt to changing priorities and manage sensitive or challenging situations.
• Valid, unrestricted driver’s license and access to a reliable vehicle.
• Ability to maintain a private, dedicated home office space suitable for remote work equipment.

Benefits:

The role provides a comprehensive compensation and benefits package designed to support professional growth, flexibility, and overall well-being, including:

• Remote work flexibility with opportunities for meaningful healthcare professional interactions.
• Full-time 15-month contract opportunity.
• Competitive salary range of approximately CAD $81,428–$131,428.
• Comprehensive medical, dental, and vision benefits.
• Wellness programs supporting physical, emotional, financial, and social health.
• Paid parental leave and caregiver support programs.
• Family support benefits, including eligible dependent care and family-building resources.
• Professional development opportunities, training programs, and mentorship resources.
• Opportunities to participate in employee communities, volunteer initiatives, and learning programs.
• Inclusive workplace culture focused on purpose, collaboration, and making a difference.