Field Service Expert

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Expert based in the United States.

This remote Field Service Expert role is an excellent opportunity for a skilled mechanical professional who enjoys solving complex technical challenges while working directly with customers across the Power, Oil & Gas sector. As the primary on-site technical representative, you will play a critical role in maintaining, repairing, and commissioning industrial power transmission equipment while ensuring the highest standards of safety and service quality. This position combines hands-on field work with technical problem-solving and customer relationship management, offering significant autonomy and variety. You will collaborate with cross-functional teams, contribute to service excellence, and help drive long-term customer satisfaction through reliable technical support. Extensive domestic travel allows you to work across diverse industrial environments while making a direct impact on customer operations. If you thrive in a dynamic, customer-facing role with opportunities for continuous learning and technical growth, this position is an ideal fit.

• Perform inspection, troubleshooting, disassembly, reassembly, overhaul, and maintenance of hydrodynamic and geared industrial equipment used in the Power, Oil & Gas sector.
• Lead and execute field service assignments while maintaining exceptional safety standards and compliance with industry best practices.
• Deliver commissioning, preventive maintenance, emergency repairs, diagnostics, and technical troubleshooting for industrial rotating equipment.
• Provide professional customer support both on-site and remotely via phone and email, ensuring timely issue resolution and outstanding service.
• Prepare detailed service reports, maintenance documentation, and failure analyses following field interventions.
• Collaborate closely with technical teams and support service objectives while assisting the sales organization with technical expertise.
• Promote aftermarket services, maintenance programs, and equipment upgrade opportunities to support long-term customer success.
• Participate in special projects and travel domestically and internationally as required to support customer operations.

Requirements

• 5–7 years of field service experience working with rotating machinery in the Power, Oil & Gas industry.
• Strong mechanical troubleshooting and maintenance expertise; experience with mechanical power transmission systems is considered an advantage.
• Mechanical Engineering degree is preferred but not required; experienced Mechanical Technicians are encouraged to apply.
• Ability to read and interpret technical drawings, manuals, and engineering documentation.
• Strong written and verbal communication skills with the ability to prepare professional service reports and communicate effectively with customers.
• Excellent customer relationship-building skills with a proactive, service-oriented mindset.
• Confident decision-making abilities and the capability to work independently in customer-facing environments.
• Proficiency with Microsoft Office applications.
• Willingness to travel up to 70% across the United States, with occasional international travel.
• Ability to perform physically demanding work, including lifting up to 30 pounds, prolonged standing, repetitive tasks, and safely using required personal protective equipment.

Benefits

• Remote work opportunity.
• Competitive compensation package.
• Comprehensive employee benefits.
• 401(k) retirement plan with a generous employer match.
• Flexible work environment that supports work-life balance.
• Tuition reimbursement to support ongoing professional development.
• Opportunity to work for an organization committed to sustainability and maintaining a climate-neutral footprint.
• International exposure and opportunities to work on diverse customer projects.