Field Support Representative

About the Role

Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.

As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.

** Must reside in Columbus, Ohio for consideration **
What You’ll Do

• Visit our clients onsite in Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

What You’ll Bring

• Access to reliable personal transportation and willingness/ability to drive across the state as necessary to service groups and members on-location (we will compensate for travel expenses)
• Reliability, strong communication, and accountability that enables you to work successfully and independently
• Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
• Ability to teach members about Sidecar Health best practices
• Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
• Strong empathy and relationship skills
• Reliable transportation and willing to drive up to several hours to visit groups in the field
• Open schedule availability
• Bachelor's degree
• Bilingual (Preferred)
• Healthcare/insurance experience (Preferred)

What You'll Get

• Competitive salary and equity package  
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $40,000 - $50,000.