Field Support Specialist

ABOUT US

At Sprinter Health we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care lowering healthcare costs and improving outcomes for patients. We’re backed by prominent VCs advised by a medical board of industry leaders and led by former executives physicians and engineers from Google Facebook Labcorp and Disney.

We're building the technology and clinical services platform to make preventive connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS we're rapidly scaling our impact.
YOUR MISSION

Sprinters (our mobile phlebotomists and clinicians) are on the frontlines of patient care—but they can’t do it alone. That’s where you come in. As a Field Support Specialist you’ll be the real-time lifeline for Sprinters in the field: answering questions solving problems and keeping the day moving. You’ll also play a key role in supporting day-to-day operational projects—helping coordinate tasks track progress and ensure nothing falls through the cracks. Think of it as a blend of customer support air traffic control project coordination and operations troubleshooting—done with empathy and speed.

This role is perfect for someone who thrives in a fast-paced high-growth environment loves helping people and can bring clarity to chaos while keeping projects and priorities on track.

ABOUT THE ROLE

• Be the first line of support for Sprinters in the field via Slack phone and Zendesk

• Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.

• Communicate clearly and empathetically building trust and confidence with Sprinters.

• Escalate issues appropriately to Market Operations or Clinical Managers.

• Track and document field challenges to identify patterns and process improvements.

• Support ad-hoc operational projects and process documentation as assigned.
  

ABOUT YOU

Required Qualifications

• 1+ year of experience in operations support customer service healthcare administration or similar.

• Strong communication skills (both written and verbal) with an empathetic problem-solving mindset.

• Ability to stay calm and effective under pressure.

• Comfortable with tools like Slack Google Workspace Looker and ticketing systems like Zendesk

• Availability to work flexible hours including mornings or weekends as business needs evolve.
  

Preferred Qualifications

• Prior healthcare or startup experience.

• Experience in a support center dispatch or field operations environment.

• Experience supporting fast-moving startup projects including coordinating tasks tracking follow-ups documenting processes and helping teams stay organized.

• Strong project management skills with the ability to manage competing priorities communicate updates clearly and move work forward with minimal direction.

• Opportunity to make an immediate impact in a mission-driven healthcare startup.

• Collaborative supportive team environment.

• Medical dental and vision coverage—100% paid for you and your dependents

• 401(k) with company match

• Short- and long-term disability life insurance and more

What We Do

At Sprinter Health we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re a boots-on-the-ground clinician network for the tele-health age bringing routine blood draws labs and vitals checks into people's busy lives. We have completed over 140000 appointments in 2025 across the US!

Why Work With Us

Sprinter Health is reinventing access to care founded by the co-founder of Oculus in 2020. With tech AI and an incredible clinical team we bring preventive care into patients’ homes—reaching the vulnerable communities the healthcare system often misses. Join us in a supportive flexible family-friendly culture.

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