Fit4Less Hub Help Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fit4Less Hub Help Coordinator based in Canada.

This role is dedicated to delivering high-quality support to members and internal teams through digital communication channels such as email and online chat. You will act as a key point of contact, helping resolve inquiries, issues, and account-related requests in a timely, accurate, and customer-focused manner. The position requires strong problem-solving skills, attention to detail, and the ability to stay composed in a fast-paced, high-volume environment. You will also escalate complex cases when needed while ensuring a seamless and consistent member experience. This is a service-driven role that combines product knowledge, operational support, and customer engagement. It offers the opportunity to contribute directly to member satisfaction and operational excellence within a dynamic fitness-focused environment.

• Respond to member and internal team inquiries via email and chat, providing accurate and timely resolutions to issues, concerns, and service requests.
• Act as a subject matter expert on products, services, policies, and systems to support both members and internal stakeholders.
• Troubleshoot and resolve account-related issues, ensuring proper follow-up and escalation when required.
• Process member account changes with a high level of accuracy, care, and attention to detail.
• Maintain clear, professional, and empathetic communication while managing multiple requests in a fast-paced environment.
• Escalate complex cases to appropriate teams or supervisors to ensure timely resolution.
• Participate in team meetings and contribute to continuous improvement of service processes and member experience.

Requirements:

• Previous experience in customer service, call centre, collections, accounts receivable, or similar support roles.
• Strong communication skills, both written and verbal, with a professional and customer-first approach.
• High attention to detail with strong accuracy in handling data and account-related transactions.
• Strong problem-solving skills and ability to work independently under pressure.
• Familiarity with ticketing systems and digital support tools is an asset.
• Ability to manage time effectively and adapt to changing priorities in a fast-paced environment.
• Resourceful, proactive, and committed to delivering high-quality customer experiences.
• Fitness industry or Fit4Less/GoodLife systems knowledge is considered an advantage.

Benefits:

• Competitive compensation starting at approximately CAD 42,000, with potential growth up to CAD 53,000 based on performance and tenure.
• Free fitness membership as part of employee wellness support.
• Opportunities for career advancement within a growing service and operations environment.
• Energetic, team-oriented workplace focused on collaboration and member experience.
• Exposure to customer service operations, digital support systems, and membership services.
• Inclusive and supportive work culture that values diversity and personal development.