Five9 Administrator

Beyond Finance · Remote

Company

Beyond Finance

Location

Remote

Type

Full Time

Job Description

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We're in constant pursuit of new collaborators that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

About the Role 

We are seeking a Five9 Administrator to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.

What You'll Do 

Five9 Admin will

  • Manage multiple inbound queues and outbound campaigns
  • Drive pacing for outbound to maximize agent productivity and maintain <= 3% abandon rate
  • Campaign management for sales rep break/lunch schedules
  • Configuration and management of agents to achieve skill based routing.  Match lead to agent based on lead score and agent skill set
  • Real time troubleshooting of Five9 application and telephony functionality
  • Trend analysis to guide business in dialer optimization.  Call back rates, answer rates, RPC achievement
  • Work with developers on reporting, API integration, 3rd party app integration including Salesforce

Required Experience 

  • Five9 Computer Telephony Integration (CTI) web services API
  • Configuration Web Services API
  • Reporting Web Services API
  • Statistical Web Services API
  • Experience with Five9 connectors to provide real time data access during a call
  • Experience with Pre-Packaged CRM Integrations such as 
    • Salesforce
    • Velocify/Leads 360
  • More than two years of experience in a Five9 Administrator Role 
  • Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation
Why join us? 

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

  • Considerable employer contributions for health, dental and vision programs  
  • Generous personal time-off 
  • 401(K) match
  • Merit advancement opportunities 
  • Career development & training 

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we do…and we have fun doing it!

Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Beyond Finance is an equal opportunity Employer*

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance Finance and HR teams.  No placement fee will be paid to any third party unless such a request has been made by the Beyond Finance HR team.

Apply Now

Date Posted

11/16/2022

Views

12

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