FOS Technical Support Specialist (Remote)

Date Posted:
2022-10-12-07:00
Country:
United States of America
Location:
HTX99: Field Office - TX Remote Location, Remote City, TX, 73301 USA
Position Role Type:
Unspecified
You will be part of the Collins Aerospace Flight Operations System (FOS) technical support team providing our customer base with world-class customer service. FOS streamlines your flight operations, no matter how demanding or complex and becomes the hub of flight operations with the integration of our flight planning and data link. As part of the technical support team, you will be working directly with our customers to ensure accessibility and functionality. You will be representing Collins and helping to redefining aerospace.

Responsibilities:

• Responsible for supporting customers' flight operations through optimizing their use of the FOS application
• Problem-solve customer issues and find solutions using existing application functionality
• Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team
• Understand customer enhancement requests and document those requirements for review by the product engineering team
• Implement and tailor application configuration to each customer's needs
• Travel onsite to train customers on FOS application implementation and best practices
• Represent the department and product by traveling to and participating in tradeshows and conferences
• Support the sales staff by performing FOS application demonstrations
• Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application
• Maintain accurate customer information to ensure appropriate communications
• Publish and/or update support guides and articles maintained in our various document libraries
• Communicate effectively with international flight departments to interpolate aviation and FOS application terminology
• Constantly strive for 100% complete and accurate deliverables to internal and external customers
• Participate in the "on call rotation" which will include after-hours and weekend support as needed
• Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan
• Test new functionality and bug fixes reporting any functional issues and following up when appropriate

**Travel up to 25% to provide on-site product demonstrations and/or training.**

**Working hours may be non-traditional, in order to support growing worldwide customer base.**

Basic Qualifications:

• Bachelor's degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required
• Engineering/Other Technical Positions: Bachelor's degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations
• Must be authorized to work in the relevant country without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
• Experience in flight operations

Preferred Qualifications:

• Experience with Flight Operations Systems (FOS)
• Experience working in a flight scheduling/dispatching department
• Experience in technical troubleshooting
• Practitioner of active listening
• Adaptability and resilience to change
• Advocate on behalf of our customers

Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins' unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we're solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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