Global Air Specialist
Job Description
Responsible for maintaining global airline contract agreements as well as developing and maintaining the overall air/sea offering, while also providing comprehensive knowledge to internal customers associated to guest, crew, and corporate travel.
Responsibilities and Accountability
- Function as a fundamental resource for sales teams regarding the standards and delivery of the air program
- Process air schedule ticketing, special requests, and schedule changes submitted by internal agents
- Monitor and ensure air reservations are accurately displaying schedule and in line with cost norms; largely focusing on airline-driven changes/cancellations
- Maintain up to date knowledge of selected Global Distribution System (GDS) and all preferred partner airline contract details
- Identify and understand complex international itineraries for the purpose of offering the best travel option to consumers
- Routinely manage the air request queue for guest travel requests and air inbox for corporate/crew travel
- Assist with configurations or project implementations related specifically to air system functionality
Skills and Abilities
- Familiarity with domestic and international airline ticketing
- Strong written and verbal communication
- Deep knowledge of geography
- Results-driven & strategic thinker
- Working knowledge of Microsoft office
- In-depth logistical knowledge and mindset
- Develops effective, long-lasting, working relationships
Education and Experience
- Associates degree or equivalent combination of relevant background and/or professional experience in travel industry
- Minimum 1 year of experience in a similar position
- Proficiency in Amadeus GDS (or similar) is required
- Familiarity with airline policies, procedures, and contract pricing is a plus
- Multilingual preferred
Special Requirements
- Evening and weekend hours may be required as well as up to 5% travel
This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.
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Date Posted
03/16/2023
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Subjectivity Score: 0.7
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