Global Air Specialist
Job Description
This is an on-site (non-remote) role in Aventura, FL and does require candidates to be authorized to work in the US for any employer. We do not sponsor employment visas for this position.
Responsible for maintaining global airline contract agreements as well as developing and maintaining the overall air/sea offering, while also providing comprehensive knowledge to internal customers associated to guest, crew, and corporate travel.
Responsibilities and Accountability
- Function as a fundamental resource for sales teams regarding the standards and delivery of the air program
- Process air schedule ticketing, special requests, and schedule changes submitted by internal agents
- Monitor and ensure air reservations are accurately displaying schedule and in line with cost norms; largely focusing on airline-driven changes/cancellations
- Maintain up to date knowledge of selected Global Distribution System (GDS) and all preferred partner airline contract details
- Identify and understand complex international itineraries for the purpose of offering the best travel option to consumers
- Routinely manage the air request queue for guest travel requests and air inbox for corporate/crew travel
- Assist with configurations or project implementations related specifically to air system functionality
Skills and Abilities
- Familiarity with domestic and international airline ticketing
- Strong written and verbal communication
- Deep knowledge of geography
- Results-driven & strategic thinker
- Working knowledge of Microsoft office
- In-depth logistical knowledge and mindset
- Develops effective, long-lasting, working relationships
Education and Experience
- Associates degree or equivalent combination of relevant background and/or professional experience in travel industry
- Minimum 1 year of experience in a similar position
- Proficiency in Amadeus GDS (or similar) is required
- Familiarity with airline policies, procedures, and contract pricing is a plus
- Multilingual preferred
Special Requirements
- Evening and weekend hours may be required as well as up to 5% travel
This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.
Date Posted
03/16/2023
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