Global Client Solutions- Head of Account Management- (REMOTE OPTION)- USA

Guidewire's Analytics helps the property & casualty (P&C) industry to convert systems of record to systems of insight (predictive analytics, cyber, 3rd party data, etc). By combining internet-scale data listening, adaptive machine leaning, and insurance risk modeling, our Analytics solutions provide insights and analytical capabilities that enable our customers take advantage of new opportunities, accurately price exposures, and get the most out of their operations and service processes.

This role reports to the Global Head of Analytics Advisory. The successful candidate will be passionate, results-oriented with a strong customer focus and incredibly high standards of quality. You will be a member of the senior Analytics leadership team - responsibility focused on customer success; business advisory service delivery; manage team of underwriting, data analytics and actuarial domain experts; and develop capabilities within the teams.

What is expected:

• Lead the Account Management team (total headcount ~ 9). The Account Management leader will ensure we understand our clients business goals and execute on a plan to leverage Analytics solutions to achieve success. These teams have client account management, underwriting, actuarial, modeling, data science, engineering, and cyber security expertise.
• Build and lead post-sale client relationship strategies to maximize product expansion opportunities and ensure customer satisfaction.
• Manage the team's contract renewals and updates.
• Support the Sales team.
• Develop relationships with customers at all levels of the organization (C-level to program leads).
• Develop thought leadership content and represent the Company at conferences, industry meetings, user groups and other venues.
• Participate as a member of the Analytics Leadership Team to ensure our strategic objectives are met.
• Responsible for working with Product Management and Engineering to articulate client and market needs and support the prioritizing of Product initiatives.
• Represent the Analytics value proposition in the Guidewire senior leadership strategy working group.

What is needed to succeed:

• Ability to lead and manage a team of Account Managers to ensure a successful and consistent customer value delivery.
• Meet with customers and prospects to develop perspectives on overall Analytics market development and competitive dynamics.
• Collaborate with Sales, Solution Consulting, Corporate Marketing and Product Marketing teams to refine messaging and client engagement plans to respond to external dynamics.
• Work with the broader Analytics team on thought-leadership and reputation building content, and presentation.
• Thorough understanding of enterprise account management and customer success
• Ability to understand customer trends and business drivers and work with Product Management/Engineering to develop industry leading solutions that respond to those needs.
• Strong program management skills
• Minimum 12+years experience in the P&C Industry with a strong awareness of commercial insurance, predictive models, data & analytics, modeling and cyber risk.
• Travel: 20- 50%.

#LI-remote

#feature

#clientenagementleader #analytics #propertyandcasualityinsurance

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire's Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.