Global Clinical Care Navigator (LCSW, LMFT, LPC) - English + Romanian

We're currently looking for mental health professionals to join our Global Clinical Care Navigation team! Masters degree in a behavioral health field required and LCSW, LMFT, LPC or equivalent independent licensure preferred. This Global Clinical Care Navigator will assist our members across the globe! This position is fully remote but applicants must be located within the US and be willing to work alternate timezone/schedule. 

Working hours for this opportunity: 

Monday - Friday 2am-10am EST (11pm-7am PST)

(so we are able to best serve our members in Romania!)

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with members in the US & Romania by phone, chat, and email.

• Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns.

• Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up.

• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health therapy provider, external benefits, or community resources).

• Synthesize information that must be gathered from various sources and apply good clinical judgment in order to make determinations about interventions, follow up, and ongoing support needs. 

• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.

• Interact with multi-disciplinary teams such as care support, provider operations, and customer success, to ensure a smooth member experience.

• Participate in staff meetings, case consultations, and trainings.

• Assist with onboarding and mentoring new team members.

• Assist with special internal projects as well as customer-facing initiatives, as assigned and available. 

• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• Fluent in Romanian

• LCSW, LMFT, LPC, or licensed psychologist.

• Minimum of 2+ years of direct clinical care experience.

• Able to work the hours & shifts required for the role.

• Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.

• Excellent listening, written and verbal communication skills and comfortable interacting with members worldwide.

• Acknowledge and embrace diversity and inclusion.

• Some roles may require alternative hour schedules (3 weeks of training during business hours is standard). 

• Motivated to go above and beyond for members to provide a high-touch experience.

• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.

• Able to multi-task and context switch!

• Generous medical, dental, vision coverage available day 1 + access to One Medical.
• 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
• Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
• 4-4.5 months of fully paid parental leave.
• $500 per year Wellness Reimbursement.

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment.

• Flexible work arrangements:
  • 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• $200 per year donation matching to support your favorite causes.
• Our team members have created five employee resource groups thus far and looking to add on more

Our Values

Members always come first

We serve multiple stakeholders, including providers, customers, and members. Most of the time, stakeholder priorities will be in alignment. Occasionally, we encounter difficult situations where there may need to be a tradeoff. In these situations, we prioritize members–they are the reason we exist and their wellbeing is our highest priority.

Move fast to change lives

We move quickly and intentionally to minimize suffering and do right by members. We make decisions courageously and swiftly, especially when those decisions are easily reversible. Knowing that work often fills the time allotted, we hold ourselves accountable to ambitious yet realistic timelines. We use the 80/20 rule and don't let perfect be the enemy of the good. 

Science will win

Spring Health embraces science at every stage  of our mission, from our beginnings with proprietary research published in a world-renowned, peer-reviewed journal to our recently published
clinical and financial ROI studies. And yet science, for us, extends beyond clinical papers–it means relying on data, evidence, and validation as much as possible, versus making assumptions. Science, for us, means truly understanding the status quo so that we can meaningfully disrupt it.

Candor with care

We believe in the power of candor to promote clarity and reduce friction, confusion, and stress. We do not refrain from speaking truth–including speaking truth to power–and we aim to do so with care and positive intent. We speak up when we don't understand or agree with each other, and deliver feedback with empathy, kindness, and genuine concern for others. Even when honesty may feel uncomfortable, we are direct and transparent–but always with care. 

Embrace diverse teams and perspectives

Diversity makes us stronger. Whether its differences in background, perspective, ethnicity, race, gender, sexuality, age, or religion, we go beyond just having diverse talent—we work intentionally to support and amplify diverse voices around a table. 

Take ownership

At Spring Health, we know that in order to fulfill our mission of eliminating every barrier to mental health, we must start by eliminating any barriers we encounter in our day-to-day work. When things don't go as planned, or when unexpected challenges come our way, we don't stop — we keep going. We are relentlessly resourceful, proactive, and creative, and we go beyond the call of duty. We are true owners.