Group Director of Research and Insights

Responsibilities

• Lead the global Research and Insights discipline and a team of user researchers, data scientists, and analysts. 
• Translate client briefs and goals into actionable Research and Insights project plans and scopes, defining the best research strategies and methodologies to meet clients’ needs.
• Drive innovation by integrating cutting-edge practices and breakthroughs in the field, with an emphasis on AI-powered research and analysis methods.
• Facilitate workshops, transforming their results into strategic insights and actionable opportunities.
• Engage in client presentations and discussions, effectively communicating the value and impact of research insights.
• Advocate for user-centered design principles and data-driven decision-making processes throughout the agency.
• Conduct regular team reviews and feedback sessions, promoting a culture of transparency and continuous improvement.
• Cultivate a team environment rooted in collaboration and perpetual growth within the Research and Insights department.
• Offer regular guidance and support to a diverse team, from junior members to directors, ensuring their ongoing professional development.
• Champion compelling storytelling by refining team outputs and narrative techniques and using clear and inspiring visual design.
• Motivate the team to break new ground in their outputs, creating influential and inspiring results for our clients.
• Achieve internal benchmarks for growth, innovation, and client satisfaction.
• Guarantee the excellence of client materials by overseeing the production and preparation of client deliverables.
• Build and nurture productive cross-departmental partnerships.
• Propel the agency forward by meeting targets in innovation, growth, and technology integration.

Experience / Key Personal Qualities

• Bring a rich history of 10+ years of leadership in User Research or Consumer Insights, preferably in an agency or large organization environment.
• Possess deep expertise in User Research, with a preference for employing mixed-method approaches.
• Excel at distilling, interpreting, and visualizing data in ways that inspire decisive action.
• Have a knack for demystifying complex topics, making them accessible to clients and colleagues of all skill levels and backgrounds.
• Show a clear understanding of mixed method qualitative and quantitative methodologies, knowing just when to use each.
• Have a proven track record of thought leadership and innovation within your practice.
• Be a trailblazer with a gift for dreaming up new services or products that clients can't get enough of.
• Demonstrated experience in building and growing teams from the ground up.
• Confident in client-facing situations, adept at pitching ideas, and securing buy-in from stakeholders of all stripes.
• Excellent conflict resolution skills with the ability to gracefully and diplomatically navigate nuanced conversations.
• Passion for mentoring others and sharing knowledge generously within the community through workshops, articles, or speaking engagements.
• Experience in AI-powered research and analysis methods is a plus.