Growth, Technical Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Growth, Technical Success Manager in South Africa.

This role sits at the intersection of technical expertise, customer success, and scalable growth strategy within a high-volume enterprise environment. You will be responsible for driving adoption, retention, and expansion across a large portfolio of customers while ensuring they extract maximum value from a leading CI/CD platform. Acting as both a technical advisor and growth partner, you will translate complex engineering workflows into measurable business outcomes. The position emphasizes a one-to-many engagement model, leveraging digital programs, automation, and AI-driven insights to scale impact efficiently. You will collaborate closely with cross-functional teams to identify risks, uncover opportunities, and continuously improve customer experience. This is a highly strategic and hands-on role suited for someone who thrives in technical environments and enjoys building scalable success systems rather than relying solely on 1:1 engagement.

In this role, you will manage and grow a diverse customer portfolio while driving adoption, retention, and expansion through scalable and data-driven success strategies.

• Own strategic engagement across a large base of growth customers, providing technical guidance, best practices, and optimization insights
• Design and execute scalable customer success programs, including webinars, office hours, and digital engagement initiatives
• Create technical content such as guides, videos, email sequences, and educational materials to drive product adoption at scale
• Use AI-powered tools to analyze customer usage, surface insights, and automate outreach and reporting workflows
• Partner with Product, Sales, and Support teams to address churn risk, gather feedback, and align customer needs with product capabilities
• Continuously improve success playbooks, tooling, and engagement strategies based on data and customer insights

Requirements

The ideal candidate combines strong technical knowledge with customer-facing experience and a passion for scalable impact in SaaS or DevOps environments.

• 4+ years of experience in B2B customer success, technical support, or account management, including exposure to technical roles in software environments
• Strong understanding of CI/CD practices, DevOps workflows, cloud technologies, and software development lifecycle concepts
• Proven ability to drive customer retention, expansion, and value realization across a large book of business
• Comfortable using AI tools (e.g., ChatGPT, Copilot, Claude) to enhance productivity, analysis, and customer engagement
• Experience with customer success platforms such as Zendesk, HubSpot, Vitally, or similar tools
• Excellent communication skills with the ability to translate technical concepts into clear business impact
• Bonus: familiarity with Git, GitHub, or competing CI/CD tools such as Jenkins, GitLab CI, or Buildkite

Benefits

• Competitive compensation aligned with industry benchmarks
• Remote-friendly and flexible working arrangements
• Opportunity to work with cutting-edge CI/CD and DevOps technologies at scale
• Access to advanced tooling, automation, and AI-enabled workflows
• Strong focus on learning, internal mobility, and career progression
• Collaborative, global team environment with a culture of technical excellence
• Opportunity to contribute to high-impact customer programs in fast-growing enterprise segments