Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.
The Marketing Operations team is looking for a GTM Engineer AI Innovation to be embedded directly with marketing teams — building AI-powered agents automations and workflows that permanently transform how marketers execute. You'll build alongside the people you support measuring success by workflows transformed and teams reaching self-sufficiency. This role is open to remote candidates.
A day in the life (Responsibilities)
- Identify high-leverage marketing workflows and build working solutions — agents automations and AI-powered tools — tailored to each team's processes.
- Design build and deploy custom AI agents and agentic workflows that integrate AI APIs MCP servers and automation platforms into our GTM motion.
- Build evaluation frameworks to measure agent quality accuracy and reliability — including prompt evals agent benchmarking and regression testing.
- Coach marketers through a progressive AI journey: from first win to regular integration to full workflow transformation to self-sufficiency.
- Recognize patterns and scale what works — think in reusable systems not one-off solutions.
- Own build-vs-buy decisions from business case through implementation.
- Prepare teams for an agentic future: designing building and overseeing multi-agent workflows.
- Create documentation playbooks and reusable templates that the entire team can leverage.
What you'll need to thrive (Requirements)
- 8+ years in growth marketing product management systems or operations including 2+ years in GTM Engineering AI Engineering or Solutions Engineering.
- Agent building: Demonstrated experience designing building and deploying AI agents and agentic workflows that transformed real work — not just using AI but building with it.
- Evaluations: Experience building eval frameworks for AI systems — prompt evals output quality scoring agent benchmarking and testing against ground truth or human baselines.
- Fine-tuning: Practical experience fine-tuning language models for production use cases.
- Builder mindset — you'd rather ship a working POC today than present a deck about what's possible next quarter.
- Strong communicator who can translate technical concepts for non-technical audiences and coach different learners.
- Track record of enabling others to permanently change how they work.
- Growth ownership mindset — executes end-to-end without constant guidance.
- Hands-on with AI APIs and agent frameworks (e.g. OpenAI Anthropic/Claude Gemini LangChain CrewAI RAG MCP).
- Demonstrated Clay experience
- Familiar with martech stacks (automation tools CDPs CRMs data warehouses)..
Special Sauce* (Nice to Haves)
- Working knowledge of web services APIs and cloud services (AWS GCP or Azure).
- Experience with scripting languages such as Python and JavaScript - basic understanding of common syntax able to interact with generative coding models and debug API integrations.
AI at Toast
At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic location. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredient—when they thrive we thrive. The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact [email protected].
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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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Employees engage in a combination of remote and on-site work.
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Date Posted
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