Hardware Installation Specialist

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors nurses care teams patients and data connect. With solutions spanning care team communication scheduling automation alarm management and event notifications nurse call patient engagement and more we accelerate productivity reduce costs and improve patient outcomes safely and securely. More than 8000 healthcare organizations trust us to deliver enterprise-ready solutions making this possible with the right group of dedicated thoughtful trailblazers. Today private practice doctor’s offices small and large hospice centers and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun hungry smart innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

• Conduct on-site and virtual site walkthroughs to validate installation scope infrastructure readiness and environmental constraints  
• Identify risks or discrepancies between proposed scope and actual site conditions and support resolution prior to installation  
• Lead drawing review sessions with customers to finalize nurse call design and device placement  
• Validate drawings align with approved scope workflows and installation standards  
• Assist with creation updates and redlines of nurse call drawings under engineering direction  
• Maintain drawing version control and prepare installation-ready drawing packages  
• Develop accurate Bills of Materials (BOMs) aligned to finalized drawings and validated scope  
• Support procurement and project teams with BOM revisions as needed  
• Conduct installer and partner certifications prior to site access  
• Design and deliver standardized installation training and certification programs  
• Collaborate cross-functionally with sales engineering project management and customer success teams to support high-quality deployments and resolve escalations 

What You Bring:  

• 5+ years of experience with nurse call systems or healthcare technology deployments  
• Experience interpreting architectural and low-voltage system drawings  
• Hands-on experience supporting installations or implementations  
• Familiarity with AutoCAD or equivalent CAD tools (assistant/support level preferred)  
• Experience supporting large hospital or health system deployments preferred 

Travel Requirements: 

• 25-35% based upon project and customer/partner needs

Perks & Benefits We Offer: 

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo California 

• Excellent Medical Dental and Vision insurance for you and your family plus a 401k match  

• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) 

• Our flexible time off lets you work hard and play hard—on your schedule 

• Join a mission-driven team committed to making a real impact in the world of healthcare 

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022 2023 2024 2025 2026) as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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What We Do

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors nurses care teams and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security privacy and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity reduces costs and improves patient outcomes. Trusted by more than 7000 healthcare organizations TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.

Why Work With Us

TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.

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