Head of Digital Operations & Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Digital Operations & Engineering based in United States.

This senior leadership role sits at the intersection of digital operations, engineering excellence, and large-scale service delivery across a complex, multi-stakeholder environment. You will define and drive the operational strategy for digital engineering teams, ensuring stable, scalable, and secure execution of digital services across North America. The position plays a critical role in improving reliability, accelerating delivery, and aligning technical execution with broader business and infrastructure goals. You will lead cross-functional collaboration across engineering, operations, manufacturing, and quality teams to streamline processes and strengthen end-to-end performance. Acting as a senior escalation point, you will also guide resolution of complex technical and operational challenges while shaping long-term digital roadmaps. This is a high-impact leadership opportunity to build and scale operational excellence within a mission-critical, technology-driven environment.

• Define and implement the operational vision, standards, and processes for digital engineering and operations teams to improve reliability, speed, and consistency of delivery.
• Set strategic priorities, performance goals, and accountability frameworks to ensure effective service delivery and operational excellence across North American operations.
• Lead the design and scaling of an efficient operational model while remaining engaged in hands-on execution when required.
• Act as a senior escalation point for complex digital and engineering issues, overseeing risk management, incident resolution, and corrective action planning.
• Develop and maintain engineering and digital execution roadmaps across enterprise platforms, manufacturing systems, and connected digital ecosystems.
• Lead and mentor multi-disciplinary engineering teams, fostering collaboration, capability development, and continuous improvement.
• Partner with regional and global stakeholders to align digital operations with enterprise strategy and ensure seamless cross-functional integration.

Requirements:

• 15+ years of experience in digital engineering, IT operations, or technology platform leadership roles in complex enterprise environments.
• Proven experience leading cross-functional teams, with at least 5+ years in a senior management or director-level capacity.
• Strong background in building, scaling, or transforming operational organizations in global or multi-region contexts.
• Deep understanding of digital systems, engineering operations, and service delivery in large-scale, mission-critical environments.
• Experience working across infrastructure-intensive industries such as energy, industrial systems, or data-driven operations is highly valuable.
• Strong leadership, communication, and stakeholder management skills with the ability to influence executive-level decision-making.
• Ability to balance strategic vision with operational execution in fast-paced, high-complexity environments.

Benefits:

• Competitive executive-level compensation package aligned with experience and seniority.
• Comprehensive health, dental, vision, and retirement benefits.
• Flexible remote work arrangements across Canada with global collaboration exposure.
• Paid time off and supportive work-life balance policies.
• Access to continuous learning, leadership development, and technical training programs.
• Opportunity to work on large-scale digital transformation initiatives within critical infrastructure environments.
• Inclusive and collaborative culture focused on innovation, engineering excellence, and continuous improvement.