Help Center Support Specialist

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future. 

About the position: As a Help Center Support Specialist, you’ll be part of our expanding Product Support team to work directly with our customers via email, web chat, and phone. 

What you can expect to do:  

• Use your exceptional skills in both written and spoken English to respond to user inquiries.
• Be at the forefront of the ticketing and help in routing issues to the appropriate support experts.
• Track tickets through the resolution process to ensure 100% user satisfaction.
• Respond in real-time via a chatbot agent.
• Can work Wednesdays to Sundays (9:00 to 6:00 pm Mexico City Time zone). 

What we’re looking for: 

• 6-12 months of user support experience using a trouble ticketing system in a user support environment. ZenDesk experience is highly preferred.
• A Bachelor’s degree Diploma in International Business/Finance or a related discipline is preferred. An Associate’s degree with a year of experience in user support will also be considered.
• Fluent written and spoken English skills.
• A pleasant personality and a commitment to user satisfaction.
• Someone capable of managing shifting priorities, while maintaining organization and control of the expected product outcomes.
• Excellent problem-solving and analytical skills.