Help Center Support Specialist

Globalization Partners’ automated, AI-enabled global employment platform, designed by our technical teams and powered by our worldwide HR experts, enables our customers to hire, onboard, and manage the best talent they can find, anywhere in the world.

As the global employment technology leader, we simplify global business by allowing companies to grow to new countries and test new markets compliantly, without the hassle of setting up branch offices or subsidiaries.

With diverse teams all around the world, our people are the heartbeat of the company and the reason why Globalization Partners is a fun and inclusive place to work. We encourage and support personal growth and career development, trust our team members with the autonomy to do their best work, and believe in recognition for a job well done.

Did we mention you can experience all of this while working remotely? As a remote-first employer, we value your experience and skills more than where you are located. Join our collaborative work environment where you can make a real impact and love the work you’re doing!

About the position:  

As a key member of the Help Centre Support team, you will be responsible for responding to and assisting users with various inquiries in a timely manner, while also ensuring a high level of customer satisfaction. The Help Centre Support Specialist position is a great opportunity for a problem-solving oriented individual with exceptional communication skills. This role is a full-time position with fixed shifts, consisting of Saturday – Wednesday.

What you’ll do:

• Use your exceptional skills in both written and spoken English to respond to user inquiries.
• Be at the forefront of the ticketing and help in routing issues to the appropriate support experts.
• Track tickets through the resolution process to ensure 100% user satisfaction.
• Respond in real time via a chatbot agent.

What we’re looking for:

• Previous user support experience using a trouble ticketing system in a user support environment, ZenDesk experience is highly preferred.
• A Bachelor’s degree Diploma in International Business/Finance or related discipline is preferred. An Associate’s degree with a year of experience in user support will also be considered.
• Fluent written and spoken English skills.
• A pleasant personality and a commitment to user satisfaction.
• Someone capable of managing shifting priorities, while maintaining organization and control of the expected product outcomes.
• Excellent problem solving and analytical skills.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016.