Helpdesk Specialist

About Viz.ai

Viz.ai, located in San Francisco, Tel Aviv, Portugal and Amsterdam, pioneered the use of AI algorithms and machine learning to increase the speed of diagnosis and care for a variety of acute and emergent diseases across hospitals and health systems. The Viz Platform is a transformative, intelligent care coordination solution that unifies synchronized care collaboration, high fidelity mobile image viewing, automated workflows and improved visibility at decision-making moments. Viz.ai’s comprehensive neurovascular and vascular AI platform is clinically proven to save time and improve patient outcomes and access to care and is used in more than 1,000 hospitals in the US and EMEA. Viz.ai’s life science portfolio expands the power of the AI-powered Viz Platform to pharmaceutical and medical device companies who are leaning into digital transformation to bring life-saving therapies to market more efficiently. The company was named to the Forbes 2021 Next Billion-Dollar Startups list of the 25 fastest-growing venture-backed startups and has been on the Forbes AI 50 list for three consecutive years. For more information visit viz.ai.

We are growing and are looking for an IT Support Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, telephony, networking, and business applications.

The Role:

• Serving as the first point of contact for employees seeking technical assistance.
• Troubleshoot, resolve, or escalate tickets that have been assigned
• Installing, making changes, and repairing computer hardware and software.
• Creating and managing users and permissions.
• Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
• Following up with customers to ensure issues are resolved.

You will love this job if:

• You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
• You can work independently and, in a team, setting with others professionally and respectfully.
• You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

Requirements:

• 2 Years’ experience in same position
• Associates degree in Computer Science or a related discipline, and at least two,typically four years of experience in IT or an equivalent combination of education and work experience.
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff.
• Experience in the day-to-day operations of a service desk

Location:
We are located in San Francisco, Tel Aviv, Portugal, and Amsterdam. This position is Remote.

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.  

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

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