Helpdesk Support Specialist

Correlation One is an education technology company who is building the workforce development platform of the future. 

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Citi, Johnson & Johnson, Target, Morgan Stanley, EY and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone. 

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years. 

Correlation One is proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future!

Your impact 

The Helpdesk Support Specialist serves as the primary point of contact for employees encountering IT-related issues. This individual ensures the smooth operation of C1's IT systems by promptly addressing and resolving technical challenges, providing first-level support, and escalating complex issues as necessary.

• Respond to IT support and service requests via phone, email, Slack, or ITSM ticketing system.
• Provide SaaS access to employees.
• Diagnose and troubleshoot basic hardware & software issues
• Procure Hardware and Software for C1 employees
• Document all support interactions, solutions provided, and any necessary follow-up actions.
• Provide basic training to end-users on new software or IT procedures.
• Participate in IT projects and initiatives as required.

• High school diploma or equivalent.
• 1-2 years of experience in IT support or a related field.
• Familiarity with Windows and Apple operating systems and common software applications.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.

• 2+ Years Experience with IT ticketing systems.
• Certifications such as CompTIA A+ or ITIL Foundation.
• A proactive approach to identifying and resolving potential IT challenges.
• Ability to work collaboratively in a team environment.

Where you are

• This role is remote and based in Canada. 

How we support our people 

• Insurance or subsidies based on country
• Retirement plan based on country 
• Unlimited Time Off, with a minimum time off recommendation 
• 10 company-paid holidays
• Official company-wide holiday for the last week of the calendar year 
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets. A reasonable estimate of the current range is $45,000 - $60,000. Please note that the shared range is specific to the Canada. The range only reflects the base salary and does not reflect bonus, equity or benefits.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].