HR Business Partner

About Agero

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com 

About the Role

This role is responsible for using HR capabilities to support organizational goals. This HR professional will assist in aligning our HR initiatives and functions with business objectives and business needs.  In this role, you will advise and support managers on strategic issues and help them implement high-performing, integrated human resources practices balancing both the needs of the organization and the ones of its employees.

Key Outcomes and Essential Functions

• Act as partner and expert, to provide day-to-day guidance to line management (e.g., performance management, coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Provides HR policy guidance and interpretation.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Partners with Centers of Excellence to support day-to-day administration of HR initiatives, onboarding, promotions, offboarding, and employee requests.
• Support business with day-to-day activities for employer sponsored visas. Consult managers on complex immigration issues. Partners with external immigration lawyer as needed/required.

Qualifications

• Bachelor’s degree in Human Resources or equivalent experience 
• Knowledge of employee law
• 5+ years of related HR experience with increasing responsibilities increasing responsibility in managing a large and/or complex Human Resource function.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

D, E & I Mission at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

HIRING IN:

• United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.

• Canada: Province of Ontario

• Northern Ireland: Greater Belfast Area