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About this opportunity
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's H-1B1's E-3's O-1's and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
Ericsson is seeking a highly technical customer-obsessed Data Center Transport / Hardware Engineer to help grow our installation break/fix and warehousing businesses. This role is a trusted advisor to customers-someone who understands their operational environments constraints and business goals even better than they do. By working directly on customer sites and in labs you will identify opportunities improve operational reliability and influence how Ericsson services are delivered and expanded.
What you will do
- Serve as a senior technical resource supporting Ericsson's data center transport and hardware services with a focus on installations break/fix operations and warehousing enablement.
- Visit customer data centers labs and operational environments to assess current-state operations and identify opportunities for new sales wrt efficiency reliability and service growth.
- Develop review and maintain detailed Methods of Procedure (MoPs) for installations upgrades migrations and remediation activities.
- Perform scenario planning and risk analysis to support complex operational changes failure recovery and customer escalations.
- Review Bills of Materials (BoMs) for technical accuracy completeness and alignment with customer and operational requirements; recommend changes where needed.
- Provide Tier 3 back-office technical support to field technicians acting as an escalation point for complex hardware and transport issues.
- Partner closely with technicians project managers delivery leads and CFRs to ensure flawless execution of customer engagements.
- Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson's footprint.
- Build deep trusted relationships with customer stakeholders becoming a go-to expert for both technical guidance and operational strategy.
- Identify gaps risks and improvement opportunities in existing processes and proactively propose solutions.
The skills you bring
- Strong experience in data center hardware transport or network infrastructure engineering ideally in large-scale or mission-critical environments.
- Proven ability to lead or author MoPs run complex operational scenarios and support high-risk changes.
- Deep understanding of installation break/fix and warehousing models in data center or telecom environments.
- Demonstrated ability to diagnose and resolve complex technical issues including serving as Tier 3 escalation support.
- Exceptional customer-facing skills with the ability to understand customer businesses priorities and pain points in depth.
- Experience reviewing and validating BoMs designs and implementation plans.
- Strong analytical and documentation skills using Microsoft software suite with attention to detail and a bias for operational excellence
- Ability to work independently in customer environments while influencing outcomes across multiple teams.
- A consultative mindset curiosity and the confidence to challenge assumptions and recommend better ways of operating.
Why join Ericsson?
At Ericsson you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged but you won't be alone. You'll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer learn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) Hybrid: Plano Texas Overland Park Kansas or Pennsauken New Jesey
Job details: Network Engineer
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidate's combination of job-related knowledge qualifications skills education training and experience.
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives individual performance and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs educational assistance matching gifts and recognition programs.
#BI-Hybrid
Skills Required
- Strong experience in data center hardware transport or network infrastructure engineering
- Proven ability to lead or author Methods of Procedure (MoPs)
- Deep understanding of installation and break/fix in data center environments
- Demonstrated ability to diagnose complex technical issues
- Exceptional customer-facing skills
- Experience reviewing and validating Bills of Materials (BoMs)
- Strong analytical skills using Microsoft software
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
- Healthcare Strength—Healthcare coverage includes employer‑verified medical dental and vision plans along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
- Retirement Support—Retirement programs include a 401(k) with company matching that is employer‑verified with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
- Parental & Family Support—Paid parental leave is described as competitive in many U.S. postings with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks platforms and systems that billions of people businesses and societies depend on every day. We are a global leader in communications technology delivering mobile network infrastructure cloud software and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today nearly 80% of the world’s population accesses the internet via mobile networks and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced developing network APIs that open connectivity to the global developer ecosystem and applying automation and AI to make networks more intelligent efficient and resilient. Ericsson was the first company to launch live 5G networks on five continents and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36000 enterprise customers enabling secure high-performance connectivity for industries such as manufacturing aviation logistics utilities and public safety where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28000 employees in research and development backed by one of the strongest intellectual property portfolios in the industry with 60000+ granted patents. Our engineers researchers and technologists work across 100+ global R&D sites helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first AI-powered and cloud-driven future connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day tackle complex challenges in live environments and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
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