Implementation Director

U.S. healthcare is frustrating and deeply flawed. Cedar's mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people's lives.
The Role
Cedar's Delivery team is responsible for the end-to-end implementation of Cedar's product suite. Implementations are a critical part of Cedar's client lifecycle - the process by which prospects become live clients, and contracted revenue becomes actualized revenue - and can be divided into four major implementation phases:

• Sell : advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices
• Solution : architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live
• Ship : flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar's Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner
• Scale: monitoring the overall stability of Cedar's product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state

We are seeking an Implementation Director to lead our largest, most strategic implementations within the second and third stages (Solution & Ship) of each client's Cedar implementation journey. In this role, you will demonstrate your deep healthcare implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery team leadership and go-to-market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team. This is an individual contributor role and will report into one of Cedar's Delivery Group Leads.
Responsibilities

• Accountable for the overall success of Cedar implementation for Cedar's large, strategic clients
• Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to deliver independently with limited direction and oversight
• Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product/technical solutions to meet client requirements and strategic goals
• Develop an integration strategy based on requirements gathered from technical discovery sessions
• Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others
• Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
• Build exceptional partnerships with Cedar delivery colleagues, including sales engineering, account management, technical delivery and software engineering roles to complete Cedar's most complex implementations
• Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
• Create strong feedback loops and serve as the voice of the customer to Product collaborators to inform improvements to Cedar's platform and delivery approach
• Exemplify Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
• May require up to 10% travel within the US

Required Skills & Experience

• Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations
• Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required
• Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
• Exceptional communications skills; able to succinctly articulate status and risks to executive partners
• Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
• Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
• Advanced ability to synthesize and translate requirements into bodies of work for software engineers
• Strong analytical skills a plus; preference for fluency in SQL, Excel, Looker, Tableau, Salesforce, Smartsheets, Jira, etc.
• Familiarity with data structures, relational databases, and cloud infrastructure a plus
• Intellectual curiosity; consistent desire to innovate and improve
• Inspires others to achieve company and individual goals

#LI-REMOTE
#LI-TN1
What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on your first day
• 401k plan with 3% employer non-election contribution
• Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally

About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcech company fueled by remarkable growth. Over the past several years, we've raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar's valuation to $3.2 billion.
Today, Cedar helps over 15 million patients annually-and partners with more than 50 leading healthcare providers, including Yale New Haven Health, Summit Health, Novant Health, Allina Health, Providence, ChristianaCare, Blue Cross Blue Shield of Arizona, CommonSpirit Health and Blue Cross Blue Shield of Massachusetts.