Implementation Manager

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP Simple Mills Dr. Squatch and Tropicana use to run everything from deductions to production planning. Finance accounting sales and operations unified in one system for the first time.

We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small in-person team in New York City which means the people who join now shape the product the culture and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

We're hiring an Implementation Manager to help own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live thriving deployment.

You'll work closely with customers our product team and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed complex enterprise rollouts — whether in consulting B2B SaaS at a CPG brand or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.

Onboarding & Deployment

• Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers

• Manage detailed project plans timelines and workstreams across multiple concurrent deployments

• Configure and customize the Confido platform to match each customer's workflows data structures and operational requirements

• Drive customer-side stakeholder alignment ensuring the right people are engaged at the right moments

Customer Enablement

• Deliver training programs documentation and onboarding materials that get users up to speed fast

• Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives

• Track and optimize time-to-value across your book of implementations identifying what drives faster stickier adoption

Process & Infrastructure

• Apply and refine the implementation playbook — templates checklists escalation paths and success criteria

• Maintain implementation KPIs and reporting to give the business visibility into onboarding health and velocity

• Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

Cross-Functional Collaboration

• Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early

• Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success

• Serve as a key feedback loop into Product translating implementation friction into actionable roadmap input

• 3+ years of experience managing enterprise software implementations system deployments or complex client onboarding — backgrounds in B2B SaaS management consulting CPG systems integration or similar are all welcome

• Proven ability to manage multiple simultaneous projects with competing priorities stakeholders and timelines

• Strong project management skills — you're comfortable owning a plan running a status call and escalating when something's off track

• Technical curiosity and comfort: you don't need to be an engineer but you should be able to dig into data configure software and troubleshoot without hand-holding

• Experience working with CPG retail or supply chain customers is a plus — but not a requirement

• Builder mindset: you're energized by operating within process while still spotting opportunities to improve it

• Excited to be in our NYC headquarters 5 days a week

• Equity — own a piece of what you're building

• Fully paid health coverage with Aetna (we cover 100% of premiums)

• Top-tier dental and vision through Guardian

• 12 weeks paid parental leave

• Unlimited PTO plus regular 4-day holiday weekends we actually take

• 401(k) through Vestwell

• Paid relocation — we'll get you here

• Full desk setup on day one (laptop monitor keyboard) + a $200 stipend to make it yours

• Catered Friday lunches team dinners on us and unlimited coffee + snacks featuring our own brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

What We Do

CPG is a multi-trillion-dollar industry but the path from factory to store shelf still runs on spreadsheets emailed PDFs and legacy systems held together with duct tape. Brands lose real time and money every day reconciling data fighting retailer disputes and coordinating across finance sales and supply chain.We're replacing that manual work with AI agents on a single intelligent platform — from cash application and deductions to demand forecasting supply planning and trade promotion management.It's working. We're the infrastructure behind 200+ brands from OLIPOP to Simple Mills to Dr. Squatch managing $40B+ in customer revenue with 5x ARR growth. Backed by Footwork and Y Combinator.

Why Work With Us

You'll never wait for a performance review to get a raise or bonus you've earned. Ownership works the same way: trusted from day one to own things end to end. Need something to do your job better? You won't have to ask twice.

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