Implementation Specialist – Commercial Card

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $23.20 - $39.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

This position is primarily responsible for ensuring the smooth implementations of all Commercial Payment – Commercial Card Products. The Implementation Specialist – Commercial Card is responsible for the onboarding of clients post sales. They will act as a single point of contact, working as a consultant to the clients to ensure that our products and solutions meet the clients’ program goals while complementing their business systems, operations, and workflows. In this capacity, the position will work closely with the C-Level, Payments Manager IT Manager, and Project Team, as well as with Sales, Account Management, Tech and other internal teams. They have a responsibility to ensure products are appropriately described, presented, and implemented to meet client satisfaction by delivering on our Customer Promise to ASK, LISTEN and SOLVE. 

Essential Function

• Develop client project plans to meet clients commitments and goals

• Provide ownership and coordination of the implementation process

• Hold regular and ad-hoc meetings/calls with internal teams and customers, including requirement gathering meetings, recurring calls, supplier analysis review, days to first transaction and other related program goals

• Track and report on project progress with the ability to collaboratively escalate and resolve obstacles to meet project and program commitments

• Proactively handoff Account Management teams to transition accounts after they have been successfully implemented to the respective portfolio

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong understanding of NACHA and/or Visa/MasterCard Operating Rules, regulations and interchange requirements as well as various modes of processing

• Strong understanding of contract language

• Intermediate knowledge of commercial or consumer credit

• Ability to learn products and services offered by Commerce Bank

• Excellent sales and presentation skills

• Ability to travel as needed to conduct in person client meetings

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 4+ years commercial or merchant bankcard experience in the areas of implementation, project management, sales or portfolio management required

• 5+ years business to business sales or support experience preferred

• Experience with salesforce.com preferred

*Hybrid Schedule: In office 2 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education 

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Implementation Specialist I, II, III, and Senior – Commercial Card job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $39.90 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:

Full time