Inbound Collections - Spanish Bilingual (Gestión de Cobranza)

After 30 years in the debt resolutions space Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now our story continues as we expand our team beyond Everett WA and into Lenexa KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.

What You'll Do:

• Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls guiding conversations to help individuals establish a path toward financial stability

• Resolución de problemas: Investigate account details and work with consumers to resolve discrepancies or disputes.

• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

• Maintain Accurate Records: Document all communications and account activities across multiple digital channels

• Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability

• Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.

Who You Are:

• An Exceptional Communicator: You possess excellent verbal and written communication skills

• Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment

• Solution-Oriented: You look past the surface of a "no" to find a "how."

• Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed

• Resilient & Composed: You remain calm under pressure handle rejection with grace and maintain a professional demeanor in challenging situations

• Cuidadosa y organizada: You have an eye for detail and the ability to manage your time and tasks efficiently

• Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay:

• Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required
• Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
• Recognition & Rewards: Participate in fun monthly contests performance-based incentives and team-building events
• Comprehensive Benefits: Access a full package including Medical Dental and Vision insurance along with a 401(k) plan
• Generous Time Off: Recharge with paid vacation and personal time off (PTO)
• Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience:

• Needed: High school diploma or GED and a high sense of ownership resilience and dependability
• Preferred: Experience in 3rd-party collections
• Encouraged to Apply: Candidates with backgrounds in Customer Service or Sales who are looking to transition their skills

Perks & Benefits

This is an onsite position based in our local office and regular  in-person attendance is an essential function of the role. The position requires collaboration participation in in-person meetings access to office resources and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work including extended periods working at a computer using standard office technology and communicating through verbal written and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs cross-time-zone collaboration or key meetings. Occasional local and/or international travel may also be required.

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use share and delete personal information see our Privacy Policy.

We are  an equal opportunity employer. We promote value and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or other protected characteristics.

What We Do

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists financial services industry experts and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business TrueML is excited to be expanding its footprint internationally. We are a growing geographically diverse team with employees in 30 U.S. states and 7 different countries with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work join TrueML and make a difference alongside hundreds of other inspired individuals.

Why Work With Us

Our functional teams are a diverse mix of employees from different backgrounds and geographies with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.

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