Information Developer

At Appian, we use documentation to solve problems and help users achieve goals. Documentation can make our product seem harder than it is, or make the hard parts seem easy.

Information Developers create compelling technical content that aids users in developing expertise with the Appian platform. They understand and enforce personas and content strategy. They function as coaches to other contributors on the design and delivery of technical content for new and existing product features.

Responsibilities:

• Collaborates with product managers and other subject matter experts to create content.
• Maintains and updates content as the product evolves.
• Ensures that the technical content meets high quality standards and is consistent in style and tone.
• Applies understanding of personas and product strategy to the content they create.
• Using feedback, identifies and solves problems via documentation.
• Provides writing guidance for other contributors.
• Contributes to defining language styles, including the look, feel, mood, and voice for all content types.

Preferred Experience Level: 2+ years of writing and delivering compelling technical documentation for complex software

Education: B.A. or B.S. degree in Professional and Technical Writing (or related field/degree)

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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