Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.
PagerDuty is seeking an Interim Director of Communications to join our diverse customer-focused team! As Interim Director of Communications you will report to the Chief Communications Officer and lead a team of three internal professionals along with five global agencies. You will be part of the Global Communications team responsible for protecting and promoting the PagerDuty brand both externally to the market and internally to our global workforce of Dutonians. You will oversee PR/Media Relations Social Media and Internal Communications ensuring our storytelling remains cohesive across all channels.
This is an exciting opportunity to step into a dual-impact leadership role during a high-growth period serving as a high-level strategist navigating our platform narrative for the media while keeping our employees informed and inspired. The ideal candidate is a seasoned versatile communications leader with a "playbook-optional" mindset who thrives in fast-paced SaaS environments and has a passion for building executive trust and driving operational excellence.
**This role is expected to come into our San Francisco office 2 days a week so you can thrive in your new role and fully embrace being a Dutonian!**
KEY RESPONSIBILITIES- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy while providing high-level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty’s innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV) sentiment and media impact against competitors to quantify global storytelling success.
- 12+ years of experience in Corporate Communications PR or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high-performing internal teams.
- Proven experience in executive coaching and ghostwriting for C-suite leaders.
- Experience managing large-scale internal events (e.g. Town Halls) and complex change management initiatives.
- Bachelor’s degree in Communications Journalism Marketing or equivalent degree or experience.
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High-growth veteran: Experience navigating mid-to-large scale enterprise tech companies.
- Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm strategic approach.
- Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse global team.
The base salary range for this position is 147000 - 246400 USD. This is a 6 month contract role and is not eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Skills Required
- 12+ years of experience in Corporate Communications PR or a mix of External and Internal Communications
- 5+ years of experience managing PR agencies and leading high-performing internal teams
- Proven experience in executive coaching and ghostwriting for C-suite leaders
- Experience managing large-scale internal events and complex change management initiatives
- Bachelor's degree in Communications Journalism Marketing or equivalent degree or experience
What the Team is Saying
PagerDuty Compensation & Benefits Highlights
- Leave & Time Off Breadth—Company‑wide recharge time (an annual shutdown and periodic Wellness Days) complements PTO and holidays so employees can disconnect together. Paid volunteer hours further expand time‑off options for mission‑driven work.
- Parental & Family Support—Parental leave is explicitly provided with family‑planning and parenting support through Cleo and references to backup care resources. These programs are designed to support caregivers through leave and the transition back to work.
- Healthcare Strength—Health coverage begins on day one with multiple Aetna PPO/HDHP options and Kaiser HMO choices in California plus dental and vision plans. Mental‑health access via Headspace Care and a global EAP with Calm for Kaiser members strengthens the care ecosystem.
PagerDuty Insights
What We Do
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Why Work With Us
PagerDuty offers a hybrid flexible environment where ambition thrives. We champion innovation learning and growth through our core values: Champion the Customer Take the Lead Run Together Ack & Own and Bring Your Self. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid flexible workplace while also providing ample opportunities for connection in-person and virtually with your colleagues.
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