Veeva

IT Application Support Analyst

Reposted 13 Hours Ago

Be an Early Applicant

Columbus OH USA

In-Office

70K-110K Annually

Senior level

Big Data • Cloud • Healthtech • Software • Big Data Analytics

The software company powering the path to the world’s new medicines.

The Role

The IT Application Support Analyst will provide high-level functional support for the CRM platform within Veeva Vault troubleshoot issues act as a liaison between business and development teams and maintain application documentation.

Summary Generated by Built In

Veeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC) legally bound to balancing the interests of customers employees society and investors.

Join us in transforming the life sciences industry committed to making a positive impact on its customers employees and communities.

The Role

We are seeking a seasoned IT Application Support Analyst to join our IT Commercial Systems team. Unlike traditional technical support this role focuses deeply on the functional and logical layer of our business applications specifically our internal CRM built on the Veeva Vault platform. You will act as a high-level consultant and problem solver for our internal stakeholders across marketing sales and professional services leveraging AI tools and analytical thinking to diagnose complex application behaviors.

What You'll Do

Provide high-touch global support for our internal CRM focusing on the Veeva Vault platform architecture and business logic

Act as the primary functional expert working on end-user application support tickets with power users to resolve complex workflow issues with speed and accuracy

Troubleshoot critical production issues focusing on data integrity application configuration and user experience

Gather detailed information for root cause analysis replicating functional bugs and proposing workarounds to keep the business moving

Serve as the business-facing bridge to the Development team translating user needs into technical requirements

Leverage AI-driven support tools and automation to streamline troubleshooting processes and improve response efficiency

Maintain rigorous documentation of application processes and "known issues" databases as the environment evolves

Learn everything about our business systems and use that knowledge to ensure employee success

Handle inquiries regarding technical issues and information requests on application capabilities and known issues

Requirements

Exceptional customer service and communication skills; you must be able to explain complex application logic to non-technical users

Prior experience with CRM is a must

5+ years of work experience in 2nd- or 3rd-line application support positions (specifically supporting software/SaaS not hardware or servers)

A Bachelor’s degree in STEM (science technology engineering and mathematics)

The desire to learn new soft and technical skills

Fluent in English both written and verbal

A fast learner an analytical mindset and a natural problem solver with a hands-on approach

Nice to Have

ITIL Certification

Configuration and Testing experience in Enterprise Applications

Hands-on experience with Veeva Vault

Familiarity with Jira and Confluence for tracking application bugs and documentation

Perks & Benefits

Medical dental vision and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $70000 - $110000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at [email protected].

View all jobs at Veeva

View Veeva Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Pleasanton CA

6000 Employees

Year Founded: 2007

What We Do

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation product excellence and customer success Veeva serves more than 1000 customers ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation Veeva is committed to balancing the interests of all stakeholders including customers employees shareholders and the industries it serves.