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Model this offer in the calculatorJob description
Our fast-paced and collaborative environment inspires us to create think and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development marketing or sales or something else – if this sounds like you then we’d love to hear from you!
We are headquartered in Denver Colorado with offices in the US Canada and India.
$65000 - $80000 / year + Bonus
The insurance industry runs on Vertafore. We equip agencies MGAs and carriers with the core digital systems specialized AI and data-driven foundation to eliminate distribution drag across the insurance lifecycle spanning sales servicing and back-office operations.
Underpinned by unmatched speed and performance power we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed performance and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore we lead at the intersection of innovation and trust giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global with headquarters in Denver Colorado and offices across the U.S. Canada and India.
Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity manage account needs standardize and streamline processes
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
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Primarily responsible for installation configuration repair replacement of workstation other hardware components and software applications
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Works closely with users to ensure smooth uninterrupted operation of workstations and all related peripherals
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Security operations including remediations virus prevention user and email risk analysis vulnerability management and Identity and Access Management
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Supports local network infrastructure desk side LAN Wi-Fi and hardware changes
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Supports Executive level issues including PC and Mac (hybrid remote support)
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Responsible for Enterprise Core Services (Active Directory DNS DHCP NPS Imaging Software Deployment GPO Management O365 Management)
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Server Management including patch oversight OS upgrades new builds DC deployment and decommissioning
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Implement and support compliance controls and auditing (IAM Zero Trust Domain and endpoint hardening)
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Mobile Device Management and Mobile App Management
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Performs formal system design bases on IS management methodologies
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Applies Quality Control and Quality Assurance principles
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Ability to communicate complex technical concepts to individuals varying various technical ability
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Writes and maintains complete and concise technical project documentation
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Presents training presentations on multiple technical levels
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Familiar with ITIL best practices in time management and project management
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Other duties as assigned
Knowledge Skills and Abilities:
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Understanding of general business issues including external factors that impact business and industry
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Familiar with endpoint management solutions such as Tanium Intune JAMF
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VDI AWS and datacenter virtualization and support experience recommended
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Familiar with MFA solutions and best practices for BYOD (MS Entra Ping)
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Experience with Anti-Virus and security response applications such as Symantec CrowdStrike
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Ability to provide excellent and timely customer service
Qualifications:
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Minimum of 3 years’ experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS MacOS iOS)
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3-5 years’ experience with strong user endpoint troubleshooting and resolution
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Minimum of 3 years’ experience troubleshooting network and Wi-Fi issues end to end
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Minimum of 3 years’ experience with Enterprise Core Services (AD DNS DHCP NPS Imaging Software Deployment GPO Management PS Scripting a plus)
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2 years’ experience with Server OS VCenter and physical server room infrastructure support
Additional Requirements and Details:
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Travel required up to 10% of the time.
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Located and working from an office location.
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Occasional lifting and/or moving up to 10 pounds.
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Frequent repetitive hand and arm movements required to operate a computer.
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Specific vision abilities required by this job include close vision (working on a computer etc.).
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Frequent sitting and/or standing.
THE VERTAFORE STORY
Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships and technology should make those relationships stronger. That’s why at Vertafore it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level of trust and security that insurance is all about.
· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
· Win Together: We work together as one team showing empathy and respect along the way.
· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
· Say It Do It: We honor every one of our commitments because integrity is important to us.
· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
· We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working conditions. In addition this document does not create an employment contract implied or otherwise other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical vision & dental plans
- Life AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration community and team-building with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times our teams work from home or a similar environment.
- Medical vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life AD&D (Basic & Supplemental) and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance Hospital Indemnity and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement Employee Referral Internal Recognition and Wellness
- Commuter Benefits (Denver)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working conditions. In addition this document does not create an employment contract implied or otherwise other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact [email protected]
Just a note this contact information is for accommodation requests only.
Skills Required
- Minimum 3 years maintaining and troubleshooting Windows macOS and iOS devices
- 3-5 years endpoint troubleshooting and resolution (user support)
- Minimum 3 years troubleshooting network and Wi‑Fi issues end to end
- Minimum 3 years experience with Enterprise Core Services (Active Directory DNS DHCP NPS Imaging Software Deployment GPO Management)
- 2 years experience with Server OS vCenter and physical server room infrastructure support
- Familiarity with endpoint management solutions such as Tanium Intune JAMF
- Familiarity with MFA and BYOD solutions (MS Entra Ping)
- Experience with antivirus and security response tools such as Symantec or CrowdStrike
- Experience with Mobile Device Management and Mobile App Management
- PowerShell scripting knowledge (listed as a plus)
- VDI AWS and datacenter virtualization experience (recommended)
What the Team is Saying
Vertafore Compensation & Benefits Highlights
- Leave & Time Off Breadth—Time off includes Flex/Unlimited PTO numerous holidays and periodic companywide “Refresh” days that expand rest opportunities. The structure supports taking meaningful time away when needed.
- Wellbeing & Lifestyle Benefits—Work is organized as “Flexible First” with frequent remote options and office collaboration complemented by wellness programs volunteer time clubs and in‑office perks. A home‑office stipend and culture activities further bolster day‑to‑day wellbeing.
- Retirement Support—Retirement offerings include a 401(k) with company match alongside an Employee Stock Purchase Plan. Together they provide foundational long‑term savings mechanisms beyond base pay.
Vertafore Insights
What We Do
We believe insurance is about relationships. And technology should only make them stronger. We exist to empower independent agents carriers and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today. Since our inception we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born of human-centric purpose we empower our customers with the technology to garner trust. Built to adapt we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition we see opportunity. To look ahead. To modernize. To prepare our customers for what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating. Quite simply…we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.
Why Work With Us
Our team is bright and talented and we bring passion to the work we do every day and continually strive to improve. We’re a Flexible First work environment meaning team members work from home as often as they’d like while using our offices as a place for collaboration community and team building. We work hard and we have fun doing it!
Gallery
Vertafore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Flexible First working environment allows team members to work from home as often as they'd like while using our offices for collaboration and team building.
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