IT Hardware Technician

About the Team: 

The IT team is responsible for the full scope of computing infrastructure end-user systems servers virtualization cloud networking software services telecommunications and information security. You’ll support every function across the company from the production floor to flight operations enabling Relativity’s world-class team to design build and launch rockets. The team balances near-term execution with long-term vision developing scalable solutions and processes to enable the company's growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands-on technical skills. We invest in our people encouraging ownership cross-training and advancement so our team can grow as fast and ambitiously as the company itself.

About the Role:

• Device Provisioning & Deployment - Configure image and prepare all employee hardware including laptops desktops monitors peripherals and mobile devices. Coordinate timely delivery and white-glove setup for new hires and existing employees requesting equipment. Install standard software packages security tools and company applications while ensuring devices meet compliance standards before deployment
• Offboarding & Asset Retrieval - Manage the complete equipment return process for departing employees ensuring timely recovery of all company-owned hardware. Perform secure data wiping and device sanitization following security protocols. Conduct condition assessments on returned equipment and prepare devices for refurbishment redeployment or responsible disposal/recycling 
• Asset Lifecycle Management -  Monitor hardware performance across the organization and proactively identify devices requiring upgrades repairs or replacement. Manage warranty tracking vendor relationships and RMA processes. Develop and maintain hardware refresh schedules to optimize device performance security and cost-effectiveness while supporting business needs
• Asset Tracking & Documentation - Maintain comprehensive and accurate inventory of all IT hardware assets using the asset management system. Assign and track asset tags serial numbers purchase dates and ownership records. Generate regular reports on asset utilization aging inventory and lifecycle status. Conduct periodic physical inventory audits to ensure compliance with company policies and audit requirements

About You:

• 1-3 years of experience in IT support asset management or related technical role
• Proficiency with Windows and macOS imaging and deployment
• Familiarity with JIRA or similar ticketing/tracking systems
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities and meet deadlines
• Excellent inventory management and record-keeping abilities

Nice to haves but not required:  

• Experience with enterprise device imaging solutions (e.g. SCCM Jamf Intune)
• Experience supporting a large-scale (500+) user base
• CompTIA A+ Apple Certified Mac Technician or similar certification
• Familiarity with aerospace or manufacturing environments

What We Do

Relativity Space is on a mission to better connect humanity to space and the universe beyond our planet. Our medium-to-heavy lift reusable rocket Terran R will deliver customer payloads to orbit meeting the growing demand for launch capacity. But that’s just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science exploration and innovation pioneering progress that reaches beyond the known.

Why Work With Us

Joining Relativity means becoming part of something where autonomy ownership and impact exist at every level. Here you're not just executing tasks; you're solving problems that haven’t been solved before helping develop a rocket a factory and a business from the ground up.

Gallery