IT Service Desk Consultant

About Us: 

We confess, when it comes to describing the DelCor team, we’re not modest. Our team is made up of outstanding individuals who are highly qualified and motivated to meet our clients’ needs. Collectively, we’re pretty awesome. 

Because we’re focused on building long-term relationships with our clients, listening, communication, and customer service skills are as highly regarded as technical chops. We bring our DelCor values to every client, project, meeting, and event. 

DelCor has a reputation for technical expertise, strategic guidance, camaraderie, and exceeding expectations. We enjoy getting together to work on community projects, have fun in the kitchen, or even jump out of an airplane—don’t worry, that’s not a hiring requirement. 

About the Role: 

he ITSD Consultant - Nightshift, installs, configures, maintains, and troubleshoots networks and associated assemblies by performing duties personally. The responsibilities of this position are essential in supporting DelCor’s mission of helping association, nonprofit, and foundation clients add value to their communities.

It is essential for the ITSD Consultant - Nightshift, to develop successful client relations by providing strong initiative, listening, and rapport-building skills, cutting-edge IT knowledge and experience, and time-sensitive solutions with the ability to communicate effectively.

Key Responsibilities:  

• 2+ of recent hands-on experience working in a network environment
• Microsoft LANs MCSE 2008 or greater
• Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments is ABSOLUTELY REQUIRED
• Experience with Office 365 or Exchange server is absolutely required
• Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access
• Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired
• Experience with MSP and RMM tools is highly desired
• Experience supporting users, network devices, and servers remotely
• Must be willing to work a shift including weekends