IT Services Manager

At The Conversation our mission is to democratise news, share knowledge and inform decisions. In a world that’s infected with spin and fake news, it’s more important than ever for us to deliver on our mission.

The Conversation is an independent source of news, sourced from the academic and research community and delivered directly to the public.

The Conversation International is a remote first team focused on making sure our fundamentals are right across the business. Consequently our process and tooling is constantly being improved and optimised so we can react and deliver across the changing landscape.

Responsibilities

• Managing and maintaining cloud applications, auditing cloud application plugins.
• Assist in onboarding new starters by setting up users.
• Work alongside the platform team to automate onboarding/offboarding tooling to get our staff up and running.
• Procure, upgrade, install, configure, and troubleshoot software and hardware.
• Assist with launching new global editions ensuring each edition has the technology they need to launch.
• Design, build, and manage IT & global support processes, policies, and procedures.
• Manage and respond to global privacy requests.
• Document processes and manage our ticketing system, enabling teams to engage with IT efficiently.
• Ensure the security of The Conversation's cloud applications (Google Workspace, Slack, Salesforce etc).
• Maintain device management and monitoring tooling (Kandji etc).
• Partner with Finance to forecast and track asset and licensing costs.

Requirements

• You’ve been an IT Manager setting up systems, software, and hardware in a high-growth company.
• You take a project management approach to managing IT infrastructure with incredible time management and communication skills.
• You’ve administered Google Workspace (GSuite), Mac, and Slack across many devices.
• You’ve set up security, credential management and storage systems and processes.
• You’re known for providing an incredible customer experience and can point to ways you’ve measured and improved CSAT scores.
• Australian Resident in the AEST timezone, Your application will be disqualified if you do not meet this criteria.

Bonus Points

• Experience managing Salesforce Orgs, Salesforce plugins, Permissions & Roles management.
• Any software development skills in scripting, programming, analytical experience writing SQL or using data visualisation tools like data studio, tableau etc.
• Bilingual (we have editions in French, Spanish & Indonesian, with more editions to come)

Benefits

• Competitive Salary
• Flexible daily work hours, we prioritise for a healthy work-life balance
• An engaging and meaningful workplace