IT Support Analyst

Who We Are:

As Nelson Mandela said, “Sport has the power to change the world. It has the power to inspire. It has the power to unite people in a way that little else does.” 

At LeagueApps, we agree. Mission-driven at our core, every member of our team is committed to a world where all kids and communities can benefit from youth sports. We help leading youth sports organizations operate, engage, and win with the industry's most comprehensive youth sports management platform. We power thousands of clubs, camps, tournaments, and leagues, and reach millions of participants each day.

Beyond our technology, we’re focused on developing the industry’s youth sports leaders through our NextUp: Youth Sports Management Community—providing them with opportunities for professional development and networking. Through events, content, and leadership development programming, we’re taking youth sports management to the next level. Through our FundPlay program, we provide support to sports-based youth development organizations that bring sports experiences to hundreds of thousands of underserved kids and communities. We are also founding members and leaders of the PLAY Sports Coalition, a group that advocates for youth sports at the national level.

LeagueApps is positioned for continued rapid growth, with financing from leading institutional and individual investors including Contour Venture Partners, Major League Baseball, Elysian Park Ventures, Julie Foudy, and Shane Battier, We were recognized by Deloitte's Fast 500 list in 2019 and 2020. We were ranked in the top 25 “Best Employers in Sports” by Front Office Sports, and named a "Best Place to Work" by Inc. and by BuiltIn NYC.

Role Mission: As a key member of our Information Technology team, you will be responsible for working across all aspects of our internally facing IT endeavors, supporting our employees with technologies like Google Workspace, Network support, Desktop support/patching/security/provisioning, and trouble ticketing. 

What You’ll Do:

• Collaboratively and consultatively work across our teams to help design, build, and support our IT infrastructure and systems. This includes:
• Supporting our Google Workspace users and documents
• Supporting our office networks (Wired, Wifi and Internet connectivity)
• Managing our desktop inventory, provisioning new machines, installing operating systems and applications, ensuring systems are patched, and secure.
• Supporting applications used by our users (in collaboration with vendors)
• Providing general trouble ticket response and support across the organization.
• Participating in our SlackOps ticket and response systems.
• Providing hardware support, tracking hardware inventories, and ensuring hardware is performing well and up-to-date.

Who You Are:

• 3+ years of relevant experience
• You are someone who has a passion for technology and computers in general.
• You are a natural teacher and problem solver, and can work collaboratively with a varied range of coworkers to help them with their IT needs.
• Be a continual learner, passionate about finding out how to solve problems, and willing to persevere through complex problems.
• You have experience across the IT landscape (it’s okay, and expected, to learn new stuff on the job), including, but not limited to operating systems, applications, networks, and hardware. Our environment is primarily Mac, some Windows, and a fair bit of Linux through the engineering teams. (Linux experience is a plus).
• Have an understanding of cybersecurity.
• You’re willing to work in our NYC office at least three days a week (remote the rest), and are comfortable working remotely - both with yourself and your colleagues..
• You’re willing to participate in on-call rotations, but note that the primary focus for this role is on supporting colleagues during business hours. We have employees across the North American time-zones, but you would be expected to provide support primarily through East Coast (NYC) office hours.

Compensation & Benefits: 

• Base Salary: $70,000-$106,250
• Equity Grants: Every employee is an owner in our Company
• Health Benefits: Medical, Dental, Vision coverage, HSA
• Commuter Benefits
• Home-Office Stipend
• Sports Leagues subsidies for employees and their children
• Cell phone and gym subsidies (including Class Pass, Citi Bike, and New York Sports Club)
• Mental Health Resources; Talk Space and Calm
• Social impact opportunities through our FundPlay initiative that includes events, volunteering and grant-making

LeagueApps is an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We are committed to building a diverse, inclusive, and equitable organization, and to helping youth sports organizers across the country do the same.

The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs. The employer reserves the right to change, add to or eliminate positions as it deems appropriate. Your employment will be at-will, meaning you or LeagueApps Inc. may terminate the employment relationship at any time, with or without cause or advance notice, for any reason.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at LeagueApps. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal pay parity relative to other LeagueApps employees. We expect the majority of the candidates who are offered roles at LeagueApps to fall healthily throughout the range based on these factors.