Job Description
Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
OUR MISSION
True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft advanced payloads mission software and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
OUR VALUES
- Be the offset. We create asymmetric advantages with creativity and ingenuity.
- What would it take? We challenge assumptions to deliver ambitious results.
- It’s the people. Our team is our competitive advantage and we are better together.
YOUR MISSION
We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees as well as maintaining and troubleshooting computer systems networks and hardware. This role requires excellent problem-solving skills attention to detail and the ability to work well under pressure.
RESPONSIBILITIES
- Serve as the first point of contact for all IT issues managing requests via phone email remote tooling (teams/BigFix) and in-person interactions.
- Troubleshoot and resolve technical issues related to computer systems networks and hardware.
- Ensure ongoing usability of client computers peripheral equipment audio/visual systems and software within established Information Systems standards and guidelines (i.e. desktops laptops MAC’s printers copier etc.).
- Install configure and maintain computer systems networks and hardware.
- Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
- Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products True Anomaly engineering software and O365 tooling.
- Collaborate with other IT team members to ensure timely resolution of technical issues.
- Participate in demanding on-call rotations to provide IT/Technical support 24/7.
- This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.
QUALIFICATIONS
- Bachelor’s Degree or combination of experience and industry leading certifications (Network+ Security+ Microsoft Certifications)
- Minimum 3+ years of experience in IT support or end-user desktop support
- Strong knowledge of computer systems networks and hardware
- Excellent troubleshooting and problem-solving skills
- Proficient in Bash/Shell scripting
- Demonstrated proficiency with Windows and Mac OS
- Demonstrated proficiency with MDM tools (Such as: Intune JAMF BigFix)
- Experience with remote support tools and technologies
- Experience with cloud-based technologies and services (e.g. Azure)
- Developing recommendations for procedures to prevent problems.
- Ensures ongoing usability of client computers peripheral equipment audio/visual systems and software within established Information Systems standards and guidelines (i.e. desktops laptops MAC’s printers copier etc.).
- Delivers consistent reliable service. Ensure users’ needs are being met for every request/incident that is processed.
- Experience with Cisco networking equipment
- Experience with Automations of basic tasks using Bash/Shell/Python scripts
COMPENSATION
- Base Salary: $70000-$95000
- Equity + Benefits including Health Dental Vision HRA/HSA options PTO and paid holidays 401K Parental Leave
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education location and experience.
ADDITIONAL REQUIREMENTS
- Ability to maintain or obtain TS/SCI clearance
- Work Location—this role will be fully onsite at our new Long Beach facility.
- Work environment—the work environment; temperature noise level inside or outside or other factors that will affect the person's working conditions while performing the job.
- Physical demands—the physical demands of the job including bending sitting lifting and driving.
This position will be open until it is successfully filled. To submit your application please follow the directions below. #LI-Onsite
To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.
True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation please do not hesitate to let us.
Skills Required
- Bachelor's degree or equivalent combination of experience and industry certifications (Network+ Security+ Microsoft Certifications)
- Minimum 3+ years of IT support or end-user desktop support experience
- Strong knowledge of computer systems networks and hardware
- Proficient in Bash/Shell scripting
- Proficiency with Windows and Mac OS
- Proficiency with MDM tools such as Intune JAMF BigFix
- Experience with remote support tools and technologies (e.g. Microsoft Teams BigFix)
- Experience with cloud-based technologies and services (e.g. Azure)
- Experience with Cisco networking equipment
- Experience automating tasks using Bash/Shell/Python scripts
- Ability to maintain or obtain TS/SCI clearance
- Participation in 24/7 on-call rotation and ability to respond to critical incidents outside regular hours
True Anomaly Compensation & Benefits Highlights
- Healthcare Strength—Healthcare is described as 100% employer-sponsored and comprehensive including medical dental and vision. Options such as HSA/HRA are also referenced reinforcing strong core coverage.
- Equity Value & Accessibility—Equity is a standard part of the package positioning employees to share in company ownership. Company and job materials consistently include stock options alongside cash compensation.
- Leave & Time Off Breadth—Materials highlight generous time off and paid holidays with references to flexible time off/PTO. Generous parental leave is also cited complemented by an onsite mother’s room.
True Anomaly Insights
What We Do
Space was once the quietest place in the universe. Now it's crowded contested and confrontational. We are True Anomaly: the only defense company focused exclusively on space defense. Founded in 2022 by ex-U.S. Space Force members True Anomaly designs and builds advanced systems for space superiority: agile and powerful spacecraft platforms mission software engineered for unmatched command and control and payloads tailored for precision sensing and effects. True Anomaly is headquartered in Centennial CO with regional offices in Colorado Springs CO Long Beach CA and Washington D.C. We are hiring and seeking exceptional talent to join True Anomaly from any technical industry or background to bring unique talents perspective and solutions. If you embrace complexity lead instead of follow showcase integrity over ego take ownership for outcomes and measure success by impact we want to hear from you.
Why Work With Us
True Anomaly exists to enable a secure stable and sustainable space environment for the US its allies and partners. We design and build spacecraft and software solutions for space superiority. If you are ready to contribute to the future of space defense we’d love to hear from you.
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True Anomaly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid office culture. Our employees work from offices in Denver Colorado Springs Los Angeles and Washington D.C. We recognize the importance of in-office collaboration but also the value of a flexible work and location requirements
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Date Posted
07/08/2026
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